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Straightforward MOT appt. booked for 8am I waited for same to be done in the customer lounge and MOT was completed within the time scale.
as above in Q1
Service reception staff are v good.On collecting the car I wasn't happy to see greasy marks on the cream interior; passenger door & driver footwell. I know they weren't there beforehand as I'd just cleaned the car myself. Something similar before.
On this occasion it was fine because nothing needed replacing / repairing . They don't seem to carry any spares in stock which usually means a return appointment is needed
Car went in for Brake disc/pad replacement and multi point check. This was carried out perfectly and I was very happy. I did ask for a bad rattle to be looked at that is coming from underneath and a clunking noise but nothing found - frustrating!
The Service team are excellent.
My wife was in a panic and they looked after her
was in and out within seconds. Service was done the same day
Efficient courteous service.
Did not diagnose/resolve unusual whine. Damaged driver floor mat. Did not reset service indicator.
Rattle around glovebox reported but technician reportedno rattle, rattle still there first time I drove the car again
Parts not available on scheduled date and car had to be colected, repaired and returned the next day. All handled well, with compensation, but did cause us some inconvenience - otherwise satisfaction score would be higher.
The paperwork was not returned with the car .It came by post three days later.
As above can't fault any part of the service received
Pretty much perfect although long wait for courtesy car when booking
I had to wait 2hr 30 mins for my winter wheels to be changed to my summers. When the car was finally ready, the tyres were not pumped up correctly, visibly flat.
Dealt with the issue and were very helpful. Could have been a bit quicker and had the same make of tyre in stock.
Everything went smoothly
Had to wait a few weeks as Branch is so busy
Vehicle is collected and returned.
The work was carried out in a professional and timely manner and I was kept informed as events progressed.
Good levels of interaction and decent staff.
The courtesy car was waiting for me when I arrived and the safety recall repair was carried out on time
Very efficient staff. Loan car arranged as well
From the moment I arrived until I collected the car I thought the customer service was excellent. Nothing was too much trouble the staff were excellent very friendly and a credit to the company.
Communication was very poor. It took two full days to complete a two hour job. Cooper BMW could not tell me when my car would be ready and even after making a complaint to the parts manager ( service manager on holiday ) communication did not improve
I was hoping to have satnav updated but this did not happen. I was told that updates could be done for 3 years. Was given a price for update they exceeded the cost of a brand new TomTom with lifetime updates - hence only 4* for the above.
Easy to book, good collection / return options and clear communication over service costs
I dropped my car off first thing, courtesy car waiting for me, received a phone call in the afternoon to say everything that needed doing to my car was complete, returned courtesy car, paid for the work and drove off in my fully serviced car. EASY!
Same as in question one.
Corrected matters raised, and dealt with everything professionally.
Everything ran smoothly and the courtesy car was good.
I'd had a puncture & my car was taken in by the recovery company late in September he afternoon. First thing next morning I was phoned by Cooper Colchester & told what would be happening & my car was ready yo pick up later that afternoon.
Got exactly what I asked for.
Excellent service from booking to pick up
Made it nice and easy for me with loan car Reasonable price Great Coffey machine
Polite friendly staff, service organized on the date I wanted. Good courtesy car.
Very attentive, made sure they would deal with my issues raised, conducted themselves in a professional manner.t
Unexpected additional vehicle check needed but all handled efficiently.
Staff were friendly and willing but not all the work had been completed, or checked correctly when I collected by vehicle.
Met my expectations. No problems.
They contacted me to inform me my car was resdy
No problems this visit, staff helpful and informative
went out of their way to accommodate my needs
Friendly efficient staff.
Easy to book. Service completed earlier than expected. Car valeted. Staff helpful and polite.
Peter Smith the salesman was very helpful and informative
Timely response and delivery to a high standard
Hand over of the car was effortless and it was available at the pre agreed time.
As above Peter is a fantastic sales advisor, supportive knowledgable, listened to what we were looking for and found us an amazing car. From start to finish, the process was quick and efficient. With excellent after sales support also
Cooper Colchester, in comparison to Cooper Ipswich, were exemplary and rescued the potential purchase of a BMW from being lost. When comparing the 2 it was like chalk and cheese.
Staff were very thorough, explained everything clearly and on collection the hand over was brilliant
Excellent customer service, keeping us fully informed every step
Cooper Colchester never disappoints with their attention to detail.
The agent at the sales office (Mr Peter Smith at Cooper BMW Colchester) kept in contact with us at all times and advised us when the car would be ready for collection and if there where any delays. He was also very personal and engaging excellent!!
Cooper Colchester pulled out all the stops to meet a tight delivery schedule
Phil took me through each step of buying the car and made time to complete a detailed handover of the said car. Nothing was too much trouble.
Everything from first contact through to picking up the new car was professional and tailored to my needs. Overall a very fine experience.
Sales and support teams were excellent.
Jane Talbot was excellent. Very friendly, down to earth and knowledgeable. She also helped me get a good deal.
Terry Parker, who was our sales executive, was incredibly helpful and did all that we asked of him with class and good grace. I believe him to be a shining example of an excellent sales man and great representative of the company.
I have come away with a very good car, and Gavin Simmons at Colchester gave me really good customer service. He broke everything down slowly so I could understand everything - as I am not that mechanically or car minded; other than they look nice.
We always deal with Peter in Colchester as we know we will always receive a fantastic friendly and helpful service from him
Fantastic service from Ian Smith
Paul Bryant went out of his way on several occasions to accommodate my requests in determining the vehicle and specification of my choice.There was no hardsell but rather an informative and professional service that BMW should be proud of.