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ABOUT US COOPER COLCHESTER.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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CORPORATE RETAILER OF THE YEAR

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Meet the team

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Kevin Appleton

Head of Business

Darren Mayne

Sales Manager

Ben Marshall

Transaction Manager

Darren Nolan

Transaction Manager

Matthew Beales

Transaction Manager

Pete Smith

Sales Executive

Ian Smith

Sales Executive

Paul Bryant

Sales Executive

Terry Parker

Sales Executive

Gavin Simmons

Sales Executive

Mike Hutchence

Product Genius

Joseph Byrne

Product Genius

Gordon Ash

Local Business Development Manager

Deborah Grange

Receptionist

Roger Manser

Sales Driver

Tom McKenna

Service Manager

Amy Braithwaite

Service Advisor

Neil Laney

Service Advisor

Georgia Harrison

Service Advisor

Adam Pavey

Parts Manager

Chris Thomas

Parts Advisor

Steven Chinery

Parts Advisor

Chris Carter

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Straightforward MOT appt. booked for 8am I waited for same to be done in the customer lounge and MOT was completed within the time scale.

Service

As above.

Service

as above in Q1

Service

Service reception staff are v good.On collecting the car I wasn't happy to see greasy marks on the cream interior; passenger door & driver footwell. I know they weren't there beforehand as I'd just cleaned the car myself. Something similar before.

Service

On this occasion it was fine because nothing needed replacing / repairing . They don't seem to carry any spares in stock which usually means a return appointment is needed

Service

Car went in for Brake disc/pad replacement and multi point check. This was carried out perfectly and I was very happy. I did ask for a bad rattle to be looked at that is coming from underneath and a clunking noise but nothing found - frustrating!

Service

The Service team are excellent.

Service

As above

Service

My wife was in a panic and they looked after her

Service

was in and out within seconds. Service was done the same day

Service

Efficient courteous service.

Service

Did not diagnose/resolve unusual whine. Damaged driver floor mat. Did not reset service indicator.

Service

Rattle around glovebox reported but technician reportedno rattle, rattle still there first time I drove the car again

Service

Parts not available on scheduled date and car had to be colected, repaired and returned the next day. All handled well, with compensation, but did cause us some inconvenience - otherwise satisfaction score would be higher.

Service

The paperwork was not returned with the car .It came by post three days later.

Service

As above can't fault any part of the service received

Service

Pretty much perfect although long wait for courtesy car when booking

Service

I had to wait 2hr 30 mins for my winter wheels to be changed to my summers. When the car was finally ready, the tyres were not pumped up correctly, visibly flat.

Service

Dealt with the issue and were very helpful. Could have been a bit quicker and had the same make of tyre in stock.

Service

Helpful staff

Service

Everything went smoothly

Service

Had to wait a few weeks as Branch is so busy

Service

Vehicle is collected and returned.

Service

The work was carried out in a professional and timely manner and I was kept informed as events progressed.

Service

Good levels of interaction and decent staff.

Service

The courtesy car was waiting for me when I arrived and the safety recall repair was carried out on time

Service

Very efficient staff. Loan car arranged as well

Service

From the moment I arrived until I collected the car I thought the customer service was excellent. Nothing was too much trouble the staff were excellent very friendly and a credit to the company.

Service

Communication was very poor. It took two full days to complete a two hour job. Cooper BMW could not tell me when my car would be ready and even after making a complaint to the parts manager ( service manager on holiday ) communication did not improve

Service

I was hoping to have satnav updated but this did not happen. I was told that updates could be done for 3 years. Was given a price for update they exceeded the cost of a brand new TomTom with lifetime updates - hence only 4* for the above.

Service

Easy to book, good collection / return options and clear communication over service costs

Service

I dropped my car off first thing, courtesy car waiting for me, received a phone call in the afternoon to say everything that needed doing to my car was complete, returned courtesy car, paid for the work and drove off in my fully serviced car. EASY!

Service

Same as in question one.

Service

Corrected matters raised, and dealt with everything professionally.

Service

As above

Service

Everything ran smoothly and the courtesy car was good.

Service

I'd had a puncture & my car was taken in by the recovery company late in September he afternoon. First thing next morning I was phoned by Cooper Colchester & told what would be happening & my car was ready yo pick up later that afternoon.

Service

Got exactly what I asked for.

Service

Excellent service from booking to pick up

Service

Made it nice and easy for me with loan car Reasonable price Great Coffey machine

Service

Polite friendly staff, service organized on the date I wanted. Good courtesy car.

Service

Very attentive, made sure they would deal with my issues raised, conducted themselves in a professional manner.t

Service

Unexpected additional vehicle check needed but all handled efficiently.

Service

Staff were friendly and willing but not all the work had been completed, or checked correctly when I collected by vehicle.

Service

Met my expectations. No problems.

Service

They contacted me to inform me my car was resdy

Service

Very pleased

Service

No problems this visit, staff helpful and informative

Service

went out of their way to accommodate my needs

Service

Friendly efficient staff.

Service

Easy to book. Service completed earlier than expected. Car valeted. Staff helpful and polite.

Service

Peter Smith the salesman was very helpful and informative

Sales

As above

Sales

Timely response and delivery to a high standard

Sales

Hand over of the car was effortless and it was available at the pre agreed time.

Sales

As above Peter is a fantastic sales advisor, supportive knowledgable, listened to what we were looking for and found us an amazing car. From start to finish, the process was quick and efficient. With excellent after sales support also

Sales

Cooper Colchester, in comparison to Cooper Ipswich, were exemplary and rescued the potential purchase of a BMW from being lost. When comparing the 2 it was like chalk and cheese.

Sales

Excellent service

Sales

Staff were very thorough, explained everything clearly and on collection the hand over was brilliant

Sales

Excellent customer service, keeping us fully informed every step

Sales

Cooper Colchester never disappoints with their attention to detail.

Sales

The agent at the sales office (Mr Peter Smith at Cooper BMW Colchester) kept in contact with us at all times and advised us when the car would be ready for collection and if there where any delays. He was also very personal and engaging excellent!!

Sales

Cooper Colchester pulled out all the stops to meet a tight delivery schedule

Sales

Phil took me through each step of buying the car and made time to complete a detailed handover of the said car. Nothing was too much trouble.

Sales

Everything from first contact through to picking up the new car was professional and tailored to my needs. Overall a very fine experience.

Sales

Sales and support teams were excellent.

Sales

Jane Talbot was excellent. Very friendly, down to earth and knowledgeable. She also helped me get a good deal.

Sales

Terry Parker, who was our sales executive, was incredibly helpful and did all that we asked of him with class and good grace. I believe him to be a shining example of an excellent sales man and great representative of the company.

Sales

I have come away with a very good car, and Gavin Simmons at Colchester gave me really good customer service. He broke everything down slowly so I could understand everything - as I am not that mechanically or car minded; other than they look nice.

Sales

We always deal with Peter in Colchester as we know we will always receive a fantastic friendly and helpful service from him

Sales

Fantastic service from Ian Smith

Sales

Paul Bryant went out of his way on several occasions to accommodate my requests in determining the vehicle and specification of my choice.There was no hardsell but rather an informative and professional service that BMW should be proud of.