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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Colchester Sales Executive scoops award

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Impress with the new BMW Shadow Edition

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Corporate Retailer of the Year

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Meet the team

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Scot Grant

Head of Business

Matt Beales

Used Car Retail Manager

David Cooper

Sales Manager

Darren Nolan

Used Car Retail Manager

Dan Gregory

Aftersales Manager

Darren Gilbody

Combined Retail Manager

Ben Marshall

New Car Retail Manager

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Professional polite and efficient staff

Service

Car cleaners done a terrible job

Service

Ok service, follow up rubbish

Service

Car was booked in for map update, dealer had issue with map data file so had to rebook.

Service

Did what expected at a price I expected, all with a smile.

Service

Fault was not initially found. Had to return immediately on the day to centre when fault occurred again. fault finally discovered. Part required not in UK. so had to be ordered from Germany which took a week. Car re-booked in and part fitted.

Service

Did the service but did not even offer to replace the tyres which you had listed as urgent replacement. The service and vac and wash took ages, 2.5 hours!

Service

Service great but the valet was very poor- wash not great, still had (easily cleanable) brakedust on wheels and the car had not been vacuumed as promised. It would be better not to offer than do such a bad job

Service

Everything went smoothly, even when I had to rearrange date of service. One minor inconvenience was that there were no parking bays available.

Service

Cold drinks, Wi-Fi for me to continue working and nice cars to look at in the show room

Service

Waiting so long is unacceptable!

Service

Work done on time, helpful service

Service

As above

Service

Car was just in for a spring check nothing major all staff polite and courteous.

Service

Managed to get a slot in time. Service done on the same day, within few hours. Good reception from staff. Good explanation to what was done and what needs to be done in the near future

Service

The service was at a different level to what I have experienced in main dealers in the past.

Service

Two small points. The car was not ready for collection although I had had phone call to say it was- but I only had to wait ten minutes .The service receptionist who saw me in the morning when I brought the car did not remember me in the afternoon .

Service

Staff have always kept me up to date about my car When it needs a service or when it's being serviced I'm always informed about my cars progress

Service

A very professional approach from all concerned.

Service

Every interaction I've had with Cooper Colchester has been outstanding.

Service

I have used other garages and service centres in the past but Cooper Colchester epitomises how to have everyone in the enterprise fully engaged in delivering an excellent service.

Service

I was dealt with by friendly and professional staff, and the service was carried out in a timely manner.

Service

Absolutely nothing to complain about.

Service

all staff were very help-full

Service

All went as planned.

Service

Was not kept waiting for long to completion of repair to car

Service

Car fixed ok but disappointing that it had a trim issue immediately after delivery and that Cooper wanted the car for the whole day for such a such job.

Service

Everything carried out to my satisfaction with a minimum of bother.

Service

Everything went very smoothly and I was well looked after.

Service

They did what they said they would do when they said they would do it. That's all I need.

Service

My problem was discussed on the phone and was then dealt with efficiently.

Service

wrong tyres ordered and handed my vehicle back and the drive had crashed, I had to return to them to get it resolved.

Service

Attentive to customer needs. Quick response to issue I had (to get a quote) and use of courtesy car.

Service

Work was completed as per timeframe. Lift to office was helpful. Communication was good. Only problem was the standard of car cleaning was not up to usual level.

Service

The whole Service Team were excellent. As were reception.

Service

The Service Manager has contacted me and has clear the situation

Service

Fast efficient service and friendly staff - always very helpful

Service

apart from the insurance payment issue, the replacement of a wing mirror cover took 2 days and when they said my car had been valeted and washed, it came pack covered in dust and bird droppings!

Service

Always get great service from Peter Smith

Service

All went very smoothly, with no unpleasant surprises. The only downside was the delay before we could get a service date in view of our requirement for a courtesy car.

Service

Courteous service and free car clean.

Service

Polite and helpful staff, speedy turnaround of work.

Service

As above

Service

Job done efficiently

Service

I missed my slot but still got managed to get fit in. Was still done by 12 which I requested

Service

Overall very positive experience however there were a couple of product option feature/function queries that the sales assistant was not clear on - I had to research the answer myself via internet

Service

Just one small glitch with key fob, soon rectified.

Service

Go put of there way to help as much as they can

Service

Confidence in service given

Service

any problems i have had they are always willing to help you either immediately or next day

Service

Nothing to complain.

Service

My car was spotless! valeted and washed who wouldn't be completely satisfied?

Service

From start to finish the process was very easy and quick,

Sales

Staff ar Cooper BMW took a lot of time and put a lot of effort into helping select the right options and all went very smoothly on delivery.

Sales

Eveything superb from dealer except had to return vehicle to set up sat nav

Sales

I purchased the car in February - there was a discrepancy between the price stated in the catalogue and on the website which was very confusing. The delivery of the car was delayed but this was expedited in the end (got the car 2 weeks later).

Sales

Very knowledgeable staff and once order placed kept fully informed of prigress

Sales

Great guys that looked after us and we were given 100% of their time during the sales process and also the handover.

Sales

Very satisfied and Peter smith and Ben marshal who dealt with our purchase were so pleasant and helpful throughout.

Sales

good service

Sales

Great customer service

Sales

Again, Peter Smith is a credit to BMW.

Sales

Nothing was wrong, everyone was polite and the car is superb.

Sales

Once again customer service outstanding!!!

Sales

Love my new car

Sales

Attention to detail, staff, information, all made for a great experience

Sales

Total.

Sales

Brilliant support by Peter at BMW Colchester , called me regularly to keep me updated , he made endless phone calls to secure the car I wanted , on delivery spent a considerable amount of time taking me through all the features and explaining

Sales

We had a lot of fun buying it.

Sales

Understood my requirements and budget, customer service was excellent and updated me regularly on progress of delivery on my new car

Sales

Peter Smith was extremely helpful and took the time to go through everything

Sales

As above, very friendly atmosphere and always being kept up-to-date with the build, delivery and handover times.