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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Scot Grant

Head of Business

Dan Gregory

Aftersales Manager

David Cooper

Sales Manager

Darren Nolan

Used Car Retail Manager

Daniel Rowland

Used Car Retail Manager

Alex Waters

New Car Sales Executive

Phil Graylan

New Car Sales Executive

Paul Bryant

New Car Sales Executive

Peter Smith

New Car Sales Executive

Ian Smith

Used Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything explained to me and a price given before the service and MOT, video sent to me of inspection and when picking up the vehicle all documents ready and I was quickly on my way.

Service

They have been very informative & provided excellent service from sales to service

Service

Sorted the problem next day

Service

The car went into the garage three times for the same problem. I was told the car would get a valet on picking the car up it was explained it was just a clean. The car looked worse than it was when it went in. Also they had missed a wheel on the clea

Service

Service reception were quick & efficient, courtesy car was very good.

Service

Did everything that could to help

Service

No comment

Service

Friendly staff, helpful, unfortunately no courtesy car available

Service

I had to return to cooper so that work done be them could be corrected

Service

Always excellent service

Service

only slight concern although given health check during mot, the tyre pressures were not done with drivers side front well below recommended pressure

Service

Very efficient

Service

Work carried out in time at a fair price

Service

Service staff were courteous and accurate on this occasion.

Service

Overall good level of service, there was delay in being seen by reception and then by reception when handing my vehicle back.

Service

Really satisfied

Service

Everything was good

Service

taken in on time, handed back on time, clean, fantastic company

Service

As above - excellent Salesman. Sometimes the best way to sell is to play the long game and not get angry if someone doesn't buy a car in first visit (like another dealership - non-BMW)

Service

Cooper Colchester have been superb every time

Service

While I was waiting nearly 60minutes nobody from BMW staff approached me, at least asked few questions.

Service

Service fine but new rear tyres fitted. As soon as i parked after collecting car tyre pressure warning indicator on and rear tyre pressure too low. Re-inflated rear tyres to correct presssure myself at local garage.

Service

Car should have been cleaned but was only partially done and looked better before it went in

Service

My expectations were managed, regarding duration of work, and exceeded. Comfortable customer area with attentive staff.

Service

Friendly, professional and effective.

Service

Coopers of Colchester did their best but with such a turn over of staff feel a lack of product knowledge.

Service

very accommodating and hassle free service

Service

Service was great

Service

The issue was resolved, a decent courtesy car was provided and staff were good to deal with.

Service

Completed the oil service when they said they would

Service

Everything was 1st class.ie Courtesy car/Servicing/Dealership staff

Service

Very efficient, courteous and friendly service.

Service

Spot on the service team are amazing

Service

I have notified the person I was dealing with as to the substance of my complaint and am still awaiting some kind of update

Service

Easy straight forward transaction, thorough and diligent service

Service

The above reasons people have seemed offish.

Service

All was handled perfectly

Service

My service included a free

Service

Every detail explained with a health check my Z4 kept fully informed throughout the service

Service

appreciated free car wash

Service

Always friendly service and staff are informative

Service

It would have been completely satisfied, but having indicated by the booking desk that my car would be washed it was returned with bird mess all over the back of the car and hadn't been washed.

Service

A+ service as always

Service

Arrived at service reception, there was no paperwork ready detailing the work to be done on my car, was told a service advisor would be with me with me shortly to book the car in, WAited over an hour, had to go back to reception to find out why .

Service

Everything was carried out in the timescales given. My car was given back to me clean and works all carried out.

Service

They couldn't have done any more. Always fantastic.

Service

It would be 5* but still awaiting payment for part exchange almost 1.5 weeks later.

Sales

BMW Colchester always give an excellent service and go beyond our expectations

Sales

I am not truly satisfied with the service I have received and I have this made known and hope its taken serious. The handover was disorganised and poor on Saturday, being kept waiting when I was on time due to Simon's 10am arriving 5 hours late.

Sales

The staff and the inside sales experience is second to none. The centres parking and outside size is far too small. Trying to park as a customer is not only difficult but actually extremely stressful at times trying to avoid other customers and cars

Sales

I found the experience so good as I was made welcome on visits to coopers and was impressed with the product knowledge displayed and the time taken to explain things simply and clearly

Sales

Staff were helpful from my initial enquiry right the way through to finding me the vehicle i wanted and its purchase. Couldn't have asked for more.

Sales

Very helpful & knowledgable staff obtained me a handbook for the navigation system in a day after I had a little rant about such spectacular penny pinching ! particularly as the sat nav is so poor . Take my advice if you go to Aberdeen take a map !

Sales

Time taken to explain new car controls and very helpful in providing courtesy cars when needed. Invited to contact with any matters we needed clarifying.

Sales

Very efficient

Sales

I Could have not been more satisfied.

Sales

Great experience

Sales

The salesperson was attentive, knowledgeable and pleasant at all times

Sales

I would recommend this BMW dealership with out question