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ABOUT US COOPER COLCHESTER.

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Latest News & Events

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Colchester Sales Executive scoops award

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Explore the dealership

Meet the team

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Kevin Appleton

Head of Business
  • Years in the company

Darren Mayne

Sales Manager
  • Years in the company

Ben Marshall

Transaction Manager
  • Years in the company

Darren Nolan

Transaction Manager
  • Years in the company

Matthew Beales

Transaction Manager
  • Years in the company

Pete Smith

Sales Executive
  • Years in the company

Ian Smith

Sales Executive
  • Years in the company

Paul Bryant

Sales Executive
  • Years in the company

Terry Parker

Sales Executive
  • Years in the company

Gavin Simmons

Sales Executive
  • Years in the company

Mike Hutchence

Product Genius
  • Years in the company

Joseph Byrne

Product Genius
  • Years in the company

Gordon Ash

Local Business Development Manager
  • Years in the company

Deborah Grange

Receptionist
  • Years in the company

Roger Manser

Sales Driver
  • Years in the company

Tom McKenna

Service Manager
  • Years in the company

Amy Braithwaite

Service Advisor
  • Years in the company

Neil Laney

Service Advisor
  • Years in the company

Georgia Harrison

Service Advisor
  • Years in the company

Adam Pavey

Parts Manager
  • Years in the company

Chris Thomas

Parts Advisor
  • Years in the company

Steven Chinery

Parts Advisor
  • Years in the company

Chris Carter

Parts Advisor
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

very polite staff and informative about work being cared out

Service

As above

Service

Despite changes to the booked date, the service personnel were very helpful and the service and mot went through smoothly

Service

used on two occasions and both times there were problems caused by cooper of colchester

Service

No problems whatsoever and enjoyed the service I received

Service

Very satisfied. Service team helpful upon booking and service went smoothly.

Service

We only needed an interim/first service for our X5 after 2yrs and only 10,000 miles, which I though was completely covered by a pre-paid 5 yr service pack.My wife was faced by an on the spot decision by a mechanic to pay £52 to top up the AdBlue!

Service

Service before last i was told I needed a shock absorber at a cost of £500.00On my last visit nothing was said about shock absorber but this time I was told I had a puncture and they could fit a new tyre for £220

Service

Everything done as required and the car was ready when promised.

Service

Easy no hassle

Service

Smooth efficient service experience. Particularly liked the video emailed to me showing a fault that had been found. A part was ordered which arrived overnight and fitted first thing the next morning - great service.

Service

Delays with vehicle collection

Service

The after sales and service team with mark especially were fantastic

Service

BMW recalled my car. I work full time and am busy. I have to wait over 3 weeks for a loan car and then am fleeced I to paying £15 to bring excess down feom £1000! BMW recalled MY car so why should I being paying to reduce Insurance excess?

Service

A very Curtious welcome when I arrived at showroom .Immediate attention was very good

Service

After booking my first service, I had to wait nearly 3weeks for a collection. When this was booked, l needed the car back by 5pm as l had an appointment. This was arranged. On the day of the service l was told this could not be guaranteed.

Service

Civilised reception by staff in a business setting. All my requirements attended to promptly.

Service

All very helpfull

Service

as above

Service

Very helpful

Service

As above

Service

See above

Service

See above.

Service

the staff were friendly and efficient, making sure I knew where the drink facilities were etc.

Service

Due service advisers who know there products.

Service

I only had an MOT done, but they did a good job off washing and vacuuming the car afterwards, which I appreciate.

Service

Bad customer service experience. Rude receptionists , staff on the phone also condescending and rude. I was reluctant to take my new car in to the Colchester branch as previously had a very bad experience with them. But I didn't have a choice.

Service

The service and staff are very polite and look after you

Service

I had a 10 inch crack in my windscreen and was told my Cooper Colchester that the first appointment they could given me was in 2 weeks! The car was not drivable. I eventually called BMW Emergency Service ad resolved it via that channel.

Service

Good responsive service.

Service

Work was carried out to a high standard, and quickly. The service I received from Neil Laney in particular was first class.

Service

Got what i needed, good servcie, as always.

Service

Very heiptull

Service

very quick to book car in

Service

Did what they said and were accommodating

Service

Easy to book, courteous staff, chauffeur driven home and back to collect car !

Service

I can find no fault with the service I received.

Service

Not completely reassured that the A/C fault was repaired. Unfamiliar noise which continuously switches on and off remains. Will continue to assess possible fault and contact Cooper if I remain doubtful.

Service

As above.

Service

Straightforward MOT appt. booked for 8am I waited for same to be done in the customer lounge and MOT was completed within the time scale.

Service

Service reception staff are v good.On collecting the car I wasn't happy to see greasy marks on the cream interior; passenger door & driver footwell. I know they weren't there beforehand as I'd just cleaned the car myself. Something similar before.

Service

as above in Q1

Service

Car went in for Brake disc/pad replacement and multi point check. This was carried out perfectly and I was very happy. I did ask for a bad rattle to be looked at that is coming from underneath and a clunking noise but nothing found - frustrating!

Service

On this occasion it was fine because nothing needed replacing / repairing . They don't seem to carry any spares in stock which usually means a return appointment is needed

Service

The Service team are excellent.

Service

As above

Service

My wife was in a panic and they looked after her

Service

was in and out within seconds. Service was done the same day

Service

Did not diagnose/resolve unusual whine. Damaged driver floor mat. Did not reset service indicator.

Service

Efficient courteous service.

Service

Parts not available on scheduled date and car had to be colected, repaired and returned the next day. All handled well, with compensation, but did cause us some inconvenience - otherwise satisfaction score would be higher.

Service

Rattle around glovebox reported but technician reportedno rattle, rattle still there first time I drove the car again

Service

The paperwork was not returned with the car .It came by post three days later.

Service

As above can't fault any part of the service received

Service

Pretty much perfect although long wait for courtesy car when booking

Service

I had to wait 2hr 30 mins for my winter wheels to be changed to my summers. When the car was finally ready, the tyres were not pumped up correctly, visibly flat.

Service

Dealt with the issue and were very helpful. Could have been a bit quicker and had the same make of tyre in stock.

Service

Had to wait a few weeks as Branch is so busy

Service

Helpful staff

Service

Everything went smoothly

Service

Vehicle is collected and returned.

Service

The work was carried out in a professional and timely manner and I was kept informed as events progressed.

Service

Good levels of interaction and decent staff.

Service

The courtesy car was waiting for me when I arrived and the safety recall repair was carried out on time

Service

Very friendly helpful staff and informative

Sales

Mainly due to the manner in which Mr P Graylen dealt with me

Sales

Terry and the rest of the team were so helpful in every way possible

Sales

As Answer above!

Sales

Every question I had was answered, and everything I asked was done.

Sales

I got exactly the car I wanted.

Sales

Everyone that I was involved with I felt went out of their way to please

Sales

Salesman Terry Parker told me everything i wanted to know without feeling pushed into buying something i didn't want. welcomed with a coffee and made to feel relaxed given plenty time of a test drive with a informative guideupdated until delivery

Sales

Chris Gane who dealt with me from start to finish was great. I didn't feel like just a customer or a number. He made me feel like I was important to him and I genuinely felt his enthusiasm at my excitement of purchasing a beautiful car.

Sales

As above

Sales

The Sales executive for very helpful and patient. Nothing has been too much trouble and I feel welcome every time I visit the centre, he is always willing to help me understand my new vehicle.

Sales

See above

Sales

The man Paul who sold the car to us was amazing fast and helpful to us and we got the golden prize at the end

Sales

Nothing was to much trouble. Dealt with a few nighles that I had perfectly.

Sales

Peter Smith the salesman was very helpful and informative

Sales

As above

Sales

Timely response and delivery to a high standard

Sales

Hand over of the car was effortless and it was available at the pre agreed time.

Sales

As above Peter is a fantastic sales advisor, supportive knowledgable, listened to what we were looking for and found us an amazing car. From start to finish, the process was quick and efficient. With excellent after sales support also

Sales

Excellent service

Sales

Cooper Colchester, in comparison to Cooper Ipswich, were exemplary and rescued the potential purchase of a BMW from being lost. When comparing the 2 it was like chalk and cheese.

Sales

Staff were very thorough, explained everything clearly and on collection the hand over was brilliant