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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Scot Grant

Head of Business

Dan Gregory

Aftersales Manager

David Cooper

Sales Manager

Darren Nolan

Used Car Retail Manager

Daniel Rowland

Used Car Retail Manager

Alex Waters

New Car Sales Executive

Phil Graylan

New Car Sales Executive

Paul Bryant

New Car Sales Executive

Peter Smith

New Car Sales Executive

Ian Smith

Used Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was 1st class.ie Courtesy car/Servicing/Dealership staff

Service

Very efficient, courteous and friendly service.

Service

Spot on the service team are amazing

Service

Easy straight forward transaction, thorough and diligent service

Service

I have notified the person I was dealing with as to the substance of my complaint and am still awaiting some kind of update

Service

My service included a free

Service

The above reasons people have seemed offish.

Service

Every detail explained with a health check my Z4 kept fully informed throughout the service

Service

All was handled perfectly

Service

appreciated free car wash

Service

It would have been completely satisfied, but having indicated by the booking desk that my car would be washed it was returned with bird mess all over the back of the car and hadn't been washed.

Service

Always friendly service and staff are informative

Service

A+ service as always

Service

Arrived at service reception, there was no paperwork ready detailing the work to be done on my car, was told a service advisor would be with me with me shortly to book the car in, WAited over an hour, had to go back to reception to find out why .

Service

Everything was carried out in the timescales given. My car was given back to me clean and works all carried out.

Service

They couldn't have done any more. Always fantastic.

Service

Pleasant staff that go the extra mile to make sure you are happy

Service

No trust at all

Service

Staff always very friendly, brilliant reception, please pass my thanks to Debra. The phone is always promptly picked up when making a call. Car returned spotless

Service

Great Service

Service

They were very attentive, nothing was too much trouble.

Service

The process was hassle free, the work was carried out efficiently, the car was cleaned and the staff were knowledgeable, helpful and friendly.

Service

Polite efficient staff and swift MOT and vehicle check

Service

Service carried out while I waited as time was given as 90 minutes. This ran over by approximately 30 minutes. Actual service was fine

Service

As above, after buying a car that has a list price of over £40,000 I don't feel that the service after buying has been to my expections. At one point I called the dealership as I was interested in changing, and they salesman could not be bothered.

Service

Car picked up and delivered back on time.

Service

Lift home was offered on the day as the service was likely to take longer than while I waited which I had anticipated doing.

Service

I needed to change my car tyre post service and there was a three week waiting for this, surely thus is safely and needs dealing with

Service

Greeted and looked after quickly and efficiently good experience

Service

The team are exceptional. You are kept updated throughout and as I've said nothing is too much trouble.

Service

Only slight downside was valet of car was incomplete as exterior had water marks as it could not have been leathered off properly.

Service

everythingok

Service

The gentleman who picked my car up and dropped it off was very polite, as was the member of the service team who phoned to say my car was being inspected.

Service

Felt the work was done well and efficiently

Service

The attitude and behaviour of the receptionist. One of the other staff members overheard and jumped up and stepped in to resolve the issue. However, everyone I have told about my experience is horrified.

Service

Both Charlie on service reception and Morgan service technician have been very personable and professional in trying to rectify a fault with my car, maintaining contact and progress updates.

Service

Good, friendly service and problems addressed competently

Service

Alicia Patmore After sales advisor

Service

Not 5 stars due to streaks and missed bits on the car washing service

Service

Just felt Service Receptionist could have been a little more welcoming but must have been a bad morning as she was delightful when we collected the car!

Service

The service was carried out smoothly

Service

After sales service was excellent, as always !

Service

Poor service level generally. Items I knew about were not spotted. Items I asked to be looked st were dismissed as having been caused by 3rd party dash cam without being properly investigated.

Service

The same process applied on pick up of the completed work. 'What's your name'

Service

Great lift service, was taken home when I dropped the car off and picked up later to collect the car.

Service

Very good customer service advisor, who puts your mind at ease.

Service

Always extremely helpful and first class

Service

The car had to go back due to a warning coming on in the car immediately after leaving the dealership a few days before hand. No cause was found even though the dealership acknowledge the warning was triggered.

Service

I run my own business and now have over a day that I cannot bill my clients. I have sent an email to Charlie without reply hence the results of your survey.

Service

Many times the coummunication was not satisfactory

Service

They do a collect & deliver service which really helps customers who cannot get the car to the garage, they keep you informed of all works being executed on the car and the valet is fantastic thank you

Service

Staff helpful and polite.

Service

every body was very competent in there own jobs.

Service

Great service I am impressed with the video showing the health check and the professionalism way that I was treated.

Service

they are very professional

Service

Very Professional

Service

Everyone polite and welcoming, just not blown away with service.

Service

Asked to pay for a £1,200 upfront, with no idea when part would arrive or when work would be carried out ( had to wait almost 2 months to get car in to be diagnosed).

Service

I am displeased about the fact I was told that the Decal Stripes on my car are now not under warranty. The drivers side one has stared to peal off and I think this should be part of the bodywork guarantee.

Service

Completely satisfied with the service, the car ran well after the service, it was clean and all staff were great.

Service

I don't mind paying dealer prices for service but £350 for oil and microfilter, there was little care and attention on other matters such as low coolant warning when I picked the car up. Wash and vacuum was barely noticeable.

Service

Friendly staff. Nice clean place.

Service

Because the staff were great explaining what they have done and why but it was my third visit for the same problem and it still hasn't fixed the problem.

Service

Kept within deadlines, kept me informed, called me back when they said they would.

Service

The wait time for curtesy vehicles is very long which dragged out the repair time to over two months

Service

Service was shocking

Service

Everything was dealt with.

Service

I would recommend this BMW dealership with out question

Sales

Will continue to do business with for years to come.

Sales

They were brilliant. I discovered less than 2 weeks before delivery that I'd not renewed my driving licence or given change of address for 14 years! Coopers were amazing at helping sort all this out for me and we collected the car on time!

Sales

Cooper Colchester do a very personal service

Sales

Friendly and efficient

Sales

Great service from Pete (Smith). He went through everything and even worked late to accommodate us being able to pick up the new car

Sales

Easy as they know what I like

Sales

Very satisfied but it is almost impossible to be perfect. I would like to have had more instruction on the info tech system - it takes a lot of getting used to if you are not an IT geek.

Sales

The handover was very quick even thought I previously had the same model car I was not asked if I needed any item of the new car going theough

Sales

Phil graylan,David Cooper very helpful Nathan an enthusiast a great mix. The most important thing is not often everything goes 120% smoothly for one reason or another but when it doesn't it's how you react and put things right these guys were top!

Sales

Paul Bryant at Cooper Colchester has always been very helpful and informative.

Sales

We had a fantastic experience, Nick was so helpful talking us through the car, helping my wife put the car seat in! Highly recommended!

Sales

Excellent service and explanation on handover

Sales

Great customer care and service

Sales

The sales executive made me feel special. Gave the assurance and confident in my decision to acquire a product of good quality and the after sales services available.

Sales

This is not the first time I have purchased a brand new car from this dealership. I cannot fault the professionalism of the team.

Sales

The salesman (Peter Smith) was very helpful throughout the process from the first time we met until the very comprehensive handover. He had complete faith in the BMW product which made me feel confident that the car I was getting was right for me.

Sales

I feel they did a great job. Going the extra mile to make the experience special. Peter Smith and Mike deserve a special mention.

Sales

The personalised touch is an important factor for me and the dealership constantly exceeded this. Their understanding of my requirements and flexibility to achieve the deal I am looking for is evidently at the front of their agenda.

Sales

Paul Bryant in sales, Matthew in finance and all the team were fabulous.

Sales

The sales person interpreted my requirements very well and was able to deliver a car that suited me.

Sales

After ordering the vehicle we were then told on approx 4 occasions of a delay due to a fault in the rear light clusters.

Sales

This is the 3rd car I have bought from Peter Smith, and his calm, friendly yet professional manner will keep me coming back.

Sales

Everything was ready for us to collect our new vehicle

Sales

Paul made an effort to locate the exact model l wanted within a short time.

Sales

Everything went very smoothly.

Sales

My new car had some initial problems but these were addressed.