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Everything explained to me and a price given before the service and MOT, video sent to me of inspection and when picking up the vehicle all documents ready and I was quickly on my way.
They have been very informative & provided excellent service from sales to service
Sorted the problem next day
The car went into the garage three times for the same problem. I was told the car would get a valet on picking the car up it was explained it was just a clean. The car looked worse than it was when it went in. Also they had missed a wheel on the clea
Service reception were quick & efficient, courtesy car was very good.
Did everything that could to help
Friendly staff, helpful, unfortunately no courtesy car available
I had to return to cooper so that work done be them could be corrected
Always excellent service
only slight concern although given health check during mot, the tyre pressures were not done with drivers side front well below recommended pressure
Work carried out in time at a fair price
Service staff were courteous and accurate on this occasion.
Overall good level of service, there was delay in being seen by reception and then by reception when handing my vehicle back.
Everything was good
taken in on time, handed back on time, clean, fantastic company
As above - excellent Salesman. Sometimes the best way to sell is to play the long game and not get angry if someone doesn't buy a car in first visit (like another dealership - non-BMW)
Cooper Colchester have been superb every time
While I was waiting nearly 60minutes nobody from BMW staff approached me, at least asked few questions.
Service fine but new rear tyres fitted. As soon as i parked after collecting car tyre pressure warning indicator on and rear tyre pressure too low. Re-inflated rear tyres to correct presssure myself at local garage.
Car should have been cleaned but was only partially done and looked better before it went in
My expectations were managed, regarding duration of work, and exceeded. Comfortable customer area with attentive staff.
Friendly, professional and effective.
Coopers of Colchester did their best but with such a turn over of staff feel a lack of product knowledge.
very accommodating and hassle free service
Service was great
The issue was resolved, a decent courtesy car was provided and staff were good to deal with.
Completed the oil service when they said they would
Everything was 1st class.ie Courtesy car/Servicing/Dealership staff
Very efficient, courteous and friendly service.
Spot on the service team are amazing
I have notified the person I was dealing with as to the substance of my complaint and am still awaiting some kind of update
Easy straight forward transaction, thorough and diligent service
The above reasons people have seemed offish.
All was handled perfectly
My service included a free
Every detail explained with a health check my Z4 kept fully informed throughout the service
appreciated free car wash
Always friendly service and staff are informative
It would have been completely satisfied, but having indicated by the booking desk that my car would be washed it was returned with bird mess all over the back of the car and hadn't been washed.
A+ service as always
Arrived at service reception, there was no paperwork ready detailing the work to be done on my car, was told a service advisor would be with me with me shortly to book the car in, WAited over an hour, had to go back to reception to find out why .
Everything was carried out in the timescales given. My car was given back to me clean and works all carried out.
They couldn't have done any more. Always fantastic.
It would be 5* but still awaiting payment for part exchange almost 1.5 weeks later.
BMW Colchester always give an excellent service and go beyond our expectations
I am not truly satisfied with the service I have received and I have this made known and hope its taken serious. The handover was disorganised and poor on Saturday, being kept waiting when I was on time due to Simon's 10am arriving 5 hours late.
The staff and the inside sales experience is second to none. The centres parking and outside size is far too small. Trying to park as a customer is not only difficult but actually extremely stressful at times trying to avoid other customers and cars
I found the experience so good as I was made welcome on visits to coopers and was impressed with the product knowledge displayed and the time taken to explain things simply and clearly
Staff were helpful from my initial enquiry right the way through to finding me the vehicle i wanted and its purchase. Couldn't have asked for more.
Very helpful & knowledgable staff obtained me a handbook for the navigation system in a day after I had a little rant about such spectacular penny pinching ! particularly as the sat nav is so poor . Take my advice if you go to Aberdeen take a map !
Time taken to explain new car controls and very helpful in providing courtesy cars when needed. Invited to contact with any matters we needed clarifying.
I Could have not been more satisfied.
The salesperson was attentive, knowledgeable and pleasant at all times
I would recommend this BMW dealership with out question