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ABOUT US COOPER COLCHESTER.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Colchester Sales Executive scoops award

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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5 SERIES vs E-CLASS vs XF - WHICH IS BEST?

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Corporate Retailer of the Year

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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BMW Innovation.

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BMW partners with the Andretti Formula E team

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Meet the team

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Kevin Appleton

Head of Business
  • Years in the company

Darren Mayne

Sales Manager
  • Years in the company

Ben Marshall

Transaction Manager
  • Years in the company

Darren Nolan

Transaction Manager
  • Years in the company

Matthew Beales

Transaction Manager
  • Years in the company

Pete Smith

Sales Executive
  • Years in the company

Ian Smith

Sales Executive
  • Years in the company

Paul Bryant

Sales Executive
  • Years in the company

Terry Parker

Sales Executive
  • Years in the company

Gavin Simmons

Sales Executive
  • Years in the company

Mike Hutchence

Product Genius
  • Years in the company

Joseph Byrne

Product Genius
  • Years in the company

Gordon Ash

Local Business Development Manager
  • Years in the company

Deborah Grange

Receptionist
  • Years in the company

Roger Manser

Sales Driver
  • Years in the company

Tom McKenna

Service Manager
  • Years in the company

Amy Braithwaite

Service Advisor
  • Years in the company

Neil Laney

Service Advisor
  • Years in the company

Georgia Harrison

Service Advisor
  • Years in the company

Adam Pavey

Parts Manager
  • Years in the company

Chris Thomas

Parts Advisor
  • Years in the company

Steven Chinery

Parts Advisor
  • Years in the company

Chris Carter

Parts Advisor
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have returned my car twice recently for recalls. On both occasions, while the necessary work was carried out, my service report has put this intervention below other observations. Is a recall less important than work that generates income?

Service

Firstly quoted wrong price, then felt service on car was below standard and then lack of communication when I complained

Service

I was reminded by post that vehicle check was offered before warranty expired. This was carried out as intended together with some service work and the MOT, and I was called when the work was done.

Service

First visit the repair wasn't up to standardSecond visit repair well done, but over ran slightly

Service

They did what what they said they would do - they kept me up to speed with progress and they were efficient. (if not a little expensive!)

Service

I was pleased with everything

Service

Thank you Dan for introducing yourself. We always feel confident that the whole Team will look after us and give us excellent service.

Service

only gripe, they said they was going to valet the car, I collected the car they had hoovered everything but not the boot, I Said to the service department about it and they said they don’t do it, seems silly as it’s only a extra 1min for full job

Service

Service done on time and explained the work.

Service

Excellent service from front reception and service department.

Service

The service was fair and reasonable, no complaints. I went in for a 'while you wait' service, and would have been "completely satisfied" had they kept me informed on the progress but had to approach them for updates after completion time.

Service

There is only one minus it can be difficult to organise an automatic courtesy car.

Service

Car ready at the estimated time. Any further servicing required explained and arranged.

Service

Not enough charities to say what I would like to say so please call me on 07881923308 so that I can explain the situation we had any time thank you.

Service

So far so good

Service

Service completed in timely manner. Comfortable waiting area.

Service

There was a mistake with who ever booked my car in. I turned up and was told it had not been booked in. Saying this the guy shuffled a few things around and my car got serviced but a little later than expected as we got there first thing.

Service

Quick and helpful

Service

Dan the service manager offered incredible customer service as he even went as far as arranging collection as I was stuck at an airport and would miss the service appt - a real pleasure to deal with!

Service

I was called back - and kept informed apart from 1 issue but very good

Service

Could have informed me of the additional work needed prior to my arrival so had to rebook for longer slot

Service

My car was collected from my home and returned with minimal inconvenience to me

Service

Very pleased with my M240i and always get amazing service from Neil and Alicia.

Service

I am very satisfied with the experience and I was made very welcome.

Service

Full satisfied

Service

Everything was carried out in a timely basis and everyone was very helpful and friendly. I was kept informed as the work progressed

Service

It was actually an MOT. Service not required as a long mileage user so alternate years

Service

All as expected

Service

excellent service

Service

There was an issue in that my car was in to have the summer wheels and tyres changed over to my winter set. I had booked to wait whilst the work was carried out, but sue to a problem my car was kept in for 2 days.

Service

When I called to collect the car the service assistant was disorganised and disinterested and I had to wait despite having arranged a time to pick up the car.

Service

Reasons as above

Service

Every thing was spot on

Service

Everybody there is nice and customer focused and nothing is to much for them to make you feel welcome. You even get decent coffee

Service

I brought my car in the previous Saturday for a pre mot tyre check and was told it would be inspected in a ramp... it was inspected in the car park I was told it’ll pass on tyres only to find it failed on a rear tyre inner wall being worn

Service

The Service Receptionist was very organised and the work completed on time. Parking at this site is a problem and available service slots limited.

Service

once again Alishia was soo good

Service

Awesome. Bit of a shock at the £260 1st service charge though. When in bought the car it had been promised a £77 one.

Service

All the staff I dealt with were very helpful.

Service

Welcome, attention to detail, speed of service, and even the coffee all excellent. Just disappointing that no wifi available for customers waiting for service.

Service

The oil top up was effected quickly

Service

As per above, wasn’t fixed properly first

Service

Dealt with very promptly and efficiently,5* service and we really appreciated the valet.

Service

Fault with brake fluid appeared on car diagnostic screen day after service (apparently engineers forgot to reset service log on the system)

Service

Good service. I like this dealership. Better than some of the others.

Service

As per Q1, timely, cost effective and a pleasurable experience

Service

I did ask for a sales rep to come and talk to me about a new car as mine is due for renewal but no one came over whilst I waited for mine to be serviced

Service

Because everyone was polite and welcoming

Service

good communications - clear pricing

Service

As mentioned in above paragraph, great team, excellent customer service and well delivered

Service

very polite staff and informative about work being cared out

Service

As above

Service

Despite changes to the booked date, the service personnel were very helpful and the service and mot went through smoothly

Service

used on two occasions and both times there were problems caused by cooper of colchester

Service

No problems whatsoever and enjoyed the service I received

Service

Very satisfied. Service team helpful upon booking and service went smoothly.

Service

We only needed an interim/first service for our X5 after 2yrs and only 10,000 miles, which I though was completely covered by a pre-paid 5 yr service pack.My wife was faced by an on the spot decision by a mechanic to pay £52 to top up the AdBlue!

Service

Service before last i was told I needed a shock absorber at a cost of £500.00On my last visit nothing was said about shock absorber but this time I was told I had a puncture and they could fit a new tyre for £220

Service

Smooth efficient service experience. Particularly liked the video emailed to me showing a fault that had been found. A part was ordered which arrived overnight and fitted first thing the next morning - great service.

Service

Easy no hassle

Service

Everything done as required and the car was ready when promised.

Service

Delays with vehicle collection

Service

The after sales and service team with mark especially were fantastic

Service

BMW recalled my car. I work full time and am busy. I have to wait over 3 weeks for a loan car and then am fleeced I to paying £15 to bring excess down feom £1000! BMW recalled MY car so why should I being paying to reduce Insurance excess?

Service

A very Curtious welcome when I arrived at showroom .Immediate attention was very good

Service

After booking my first service, I had to wait nearly 3weeks for a collection. When this was booked, l needed the car back by 5pm as l had an appointment. This was arranged. On the day of the service l was told this could not be guaranteed.

Service

Civilised reception by staff in a business setting. All my requirements attended to promptly.

Service

All very helpfull

Service

as above

Service

From the initial phone call with the Salesman Chris at Colchester to the test drive and purchase could not fault the experience at all.

Sales

Deal was quick and smooth - went beyond my expectations

Sales

Professional service from start to finish

Sales

The only minus point is that you are no longer able to provide a 7 day free insurance policy. Given my timescales, changing my insurance and getting the necessary paperwork to you in under a week was quite a fraught experience.

Sales

Customer experience is brilliant. Amazing what a simple smile can do to clients/ customer.

Sales

Communication was effective

Sales

Tailored the handover to meet my time restraints and priorities.

Sales

Everything was explained well, easy to complete all forms and sales team were very helpful throughout

Sales

Very friendly helpful staff and informative

Sales

Mainly due to the manner in which Mr P Graylen dealt with me

Sales

Terry and the rest of the team were so helpful in every way possible

Sales

As Answer above!

Sales

Every question I had was answered, and everything I asked was done.

Sales

I got exactly the car I wanted.

Sales

Everyone that I was involved with I felt went out of their way to please

Sales

Salesman Terry Parker told me everything i wanted to know without feeling pushed into buying something i didn't want. welcomed with a coffee and made to feel relaxed given plenty time of a test drive with a informative guideupdated until delivery