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Everything was 1st class.ie Courtesy car/Servicing/Dealership staff
Very efficient, courteous and friendly service.
Spot on the service team are amazing
Easy straight forward transaction, thorough and diligent service
I have notified the person I was dealing with as to the substance of my complaint and am still awaiting some kind of update
My service included a free
The above reasons people have seemed offish.
Every detail explained with a health check my Z4 kept fully informed throughout the service
All was handled perfectly
appreciated free car wash
It would have been completely satisfied, but having indicated by the booking desk that my car would be washed it was returned with bird mess all over the back of the car and hadn't been washed.
Always friendly service and staff are informative
A+ service as always
Arrived at service reception, there was no paperwork ready detailing the work to be done on my car, was told a service advisor would be with me with me shortly to book the car in, WAited over an hour, had to go back to reception to find out why .
Everything was carried out in the timescales given. My car was given back to me clean and works all carried out.
They couldn't have done any more. Always fantastic.
Pleasant staff that go the extra mile to make sure you are happy
No trust at all
Staff always very friendly, brilliant reception, please pass my thanks to Debra. The phone is always promptly picked up when making a call. Car returned spotless
They were very attentive, nothing was too much trouble.
The process was hassle free, the work was carried out efficiently, the car was cleaned and the staff were knowledgeable, helpful and friendly.
Polite efficient staff and swift MOT and vehicle check
Service carried out while I waited as time was given as 90 minutes. This ran over by approximately 30 minutes. Actual service was fine
As above, after buying a car that has a list price of over £40,000 I don't feel that the service after buying has been to my expections. At one point I called the dealership as I was interested in changing, and they salesman could not be bothered.
Car picked up and delivered back on time.
Lift home was offered on the day as the service was likely to take longer than while I waited which I had anticipated doing.
I needed to change my car tyre post service and there was a three week waiting for this, surely thus is safely and needs dealing with
Greeted and looked after quickly and efficiently good experience
The team are exceptional. You are kept updated throughout and as I've said nothing is too much trouble.
Only slight downside was valet of car was incomplete as exterior had water marks as it could not have been leathered off properly.
The gentleman who picked my car up and dropped it off was very polite, as was the member of the service team who phoned to say my car was being inspected.
Felt the work was done well and efficiently
The attitude and behaviour of the receptionist. One of the other staff members overheard and jumped up and stepped in to resolve the issue. However, everyone I have told about my experience is horrified.
Both Charlie on service reception and Morgan service technician have been very personable and professional in trying to rectify a fault with my car, maintaining contact and progress updates.
Good, friendly service and problems addressed competently
Alicia Patmore After sales advisor
Not 5 stars due to streaks and missed bits on the car washing service
Just felt Service Receptionist could have been a little more welcoming but must have been a bad morning as she was delightful when we collected the car!
The service was carried out smoothly
After sales service was excellent, as always !
Poor service level generally. Items I knew about were not spotted. Items I asked to be looked st were dismissed as having been caused by 3rd party dash cam without being properly investigated.
The same process applied on pick up of the completed work. 'What's your name'
Great lift service, was taken home when I dropped the car off and picked up later to collect the car.
Very good customer service advisor, who puts your mind at ease.
Always extremely helpful and first class
The car had to go back due to a warning coming on in the car immediately after leaving the dealership a few days before hand. No cause was found even though the dealership acknowledge the warning was triggered.
I run my own business and now have over a day that I cannot bill my clients. I have sent an email to Charlie without reply hence the results of your survey.
Many times the coummunication was not satisfactory
They do a collect & deliver service which really helps customers who cannot get the car to the garage, they keep you informed of all works being executed on the car and the valet is fantastic thank you
Staff helpful and polite.
every body was very competent in there own jobs.
Great service I am impressed with the video showing the health check and the professionalism way that I was treated.
they are very professional
Everyone polite and welcoming, just not blown away with service.
Asked to pay for a £1,200 upfront, with no idea when part would arrive or when work would be carried out ( had to wait almost 2 months to get car in to be diagnosed).
I am displeased about the fact I was told that the Decal Stripes on my car are now not under warranty. The drivers side one has stared to peal off and I think this should be part of the bodywork guarantee.
Completely satisfied with the service, the car ran well after the service, it was clean and all staff were great.
I don't mind paying dealer prices for service but £350 for oil and microfilter, there was little care and attention on other matters such as low coolant warning when I picked the car up. Wash and vacuum was barely noticeable.
Friendly staff. Nice clean place.
Because the staff were great explaining what they have done and why but it was my third visit for the same problem and it still hasn't fixed the problem.
Kept within deadlines, kept me informed, called me back when they said they would.
The wait time for curtesy vehicles is very long which dragged out the repair time to over two months
Service was shocking
Everything was dealt with.
I would recommend this BMW dealership with out question
Will continue to do business with for years to come.
They were brilliant. I discovered less than 2 weeks before delivery that I'd not renewed my driving licence or given change of address for 14 years! Coopers were amazing at helping sort all this out for me and we collected the car on time!
Cooper Colchester do a very personal service
Friendly and efficient
Great service from Pete (Smith). He went through everything and even worked late to accommodate us being able to pick up the new car
Easy as they know what I like
Very satisfied but it is almost impossible to be perfect. I would like to have had more instruction on the info tech system - it takes a lot of getting used to if you are not an IT geek.
The handover was very quick even thought I previously had the same model car I was not asked if I needed any item of the new car going theough
Phil graylan,David Cooper very helpful Nathan an enthusiast a great mix. The most important thing is not often everything goes 120% smoothly for one reason or another but when it doesn't it's how you react and put things right these guys were top!
Paul Bryant at Cooper Colchester has always been very helpful and informative.
We had a fantastic experience, Nick was so helpful talking us through the car, helping my wife put the car seat in! Highly recommended!
Excellent service and explanation on handover
Great customer care and service
The sales executive made me feel special. Gave the assurance and confident in my decision to acquire a product of good quality and the after sales services available.
This is not the first time I have purchased a brand new car from this dealership. I cannot fault the professionalism of the team.
The salesman (Peter Smith) was very helpful throughout the process from the first time we met until the very comprehensive handover. He had complete faith in the BMW product which made me feel confident that the car I was getting was right for me.
I feel they did a great job. Going the extra mile to make the experience special. Peter Smith and Mike deserve a special mention.
The personalised touch is an important factor for me and the dealership constantly exceeded this. Their understanding of my requirements and flexibility to achieve the deal I am looking for is evidently at the front of their agenda.
Paul Bryant in sales, Matthew in finance and all the team were fabulous.
The sales person interpreted my requirements very well and was able to deliver a car that suited me.
After ordering the vehicle we were then told on approx 4 occasions of a delay due to a fault in the rear light clusters.
This is the 3rd car I have bought from Peter Smith, and his calm, friendly yet professional manner will keep me coming back.
Everything was ready for us to collect our new vehicle
Paul made an effort to locate the exact model l wanted within a short time.
Everything went very smoothly.
My new car had some initial problems but these were addressed.