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Recall went extremely smooth
Friendly efficient service easy booking for a service that included pickup.Dirty car returned looking great!.
All was sorted including some changes with no hassle at all
The gentleman on the service desk Callum was very nice and helpful.. just ashame I had a wasted trip!
The team are always happy to help, and ensure there is a personal touch to the service provided, which goes a long way in the digital age we live in now.
Generally very good although car was not cleaned / hoovered very well.
Great service, from walk-in meet & greet to nice coffee & friendly service staff. Courtesy cars always nice (need auto and never a problem) and when I had to drop back in on a Saturday morning with a follow up query, they helped out on the spot.
I had no problems with the service provided and the staff were friendly and everything went to the agreed schedule.
Staff are exactly what you expect from a top Motor company. Polite, courteous and helpful
The whole experience, from walking in and being greeted, to discussing needs and the options available. The friendly atmosphere is key and very much appreciated.
As mentioned above the car is returning tomorrow to have the issue looked at again as it was not solved.
Greeted by name and was my first visit to the Colchester branch. Work was completed quicker than expected.
very helpful and also quick
From arrival to departure everyone makes you feel welcome and can never do enough for you
Knowledgeable staff and explained results so I could understand
Well organised, done on time and clean workmanship. Video survey was most useful too.
My service was carried out in 2hrs whilst I waited therefore I was happy
Following the service I was surprised to discover that the in car service indicator was showing that a further service was due in less than a months time. This required a further visit to the dealer to rectify.
Excellent care and attention given to me whilst at Cooper BMW Colchester.
Very fast and efficient. I even had a video of my service sent to me whilst it was happening. This was excellent and takes away any doubt about the horror stories you hea about mechanics. It made me feel that the service team were honest.
It was easy to book on line. Really impressed with the free winter check and care kit.
Car collected by very professional salesman Phil Graylen, who left me with a nice loan car, my car was ready on time and had been cleaned. Seamless end to end
There is nothing I can see you can improve ! See comments above. Your staff at Cooper Colchester are the nicest I have ever experienced at any motor dealership including the gentleman who gave me a lift into my office in Colchester. thank you.
Everything about the dealer is fine. The booking centre is sub standard.
On entering the building and speaking to the lovely lady on reception a gentleman walked over and talked over her to my self. This in its self was unprofessional and rude. The poor receptionist just looked deflated.
Car had an insp II service which was completed very promptly. I requested that the front brake pads and discs be checked, this was also completed and measurements were given to me on collection, very good. Excellent communication by Service staff.
The service has extended over three visits to the dealer. All the problems ought to have been sorted at the same time.
I had a loan car for the duration without my car and in the end I collected my car on return in a really pleasant condition.
The clutch pedel got stuck and needed a new clutch the car is only 7 months old and I had the same model for 7 years with no problems. However I was told my seat was too far forward and maybe I'd left my foot on the clutch. This is untrue I'm 5ft.
All went well again. This type of survey is very irritating!!!!!!!
Repeated visitis to the garage.
A very professional and focused customer service
I have never been moved by the standard of service at Cooper Colchester until this visit - first class treatment
Excellent service from both reception and service centre. Have always been very helpful and always very friendly and polite. Booking process works very well. All preplanned works completed and additional warranty works were completed on the same day
Staff were very attentive and helpful
Professional & friendly service.
Couldn't have asked for a better service
Or tho the orignal part failed ollie did everything he could to find me a car along with a tecnician to look at my car and repair it within 24hrs Grade A service.
Issue with front parking sensor not resolved. Will have to take the car back to be looked at again.
I mentioned that the tyre pressures were not right and wondered if the rear passenger side tyre had a problem. I was told it did not, but the monitor still keeps saying the pressure is low.
mechanic broke wing mirror when replacing LED and I had to return to have mirror replaced
Car pick up and returned
Friendly and efficient
Staff very nice and professional! They kept me informed throuout the service.
Once again messed around my bmw colchester. Rude receptionist , made to wait around for a long time after asked if they could take my laptop out of my car which should only take 5 mins / in total it took bmw colchester 1 hour 30mins!
When I bought the winter wheels and tyres I was told it would only take a few days for my winter tyres to be brought to the branch for fitting. I gave several weeks notice and the day before fitting they called me to say they had not received them?
Everything was carried out to an excellent standard.
I was over charged by nearly £100 for the service. Staff I spoke to were excellent, very helpful and friendly, always polite. They also put the car through a service while it was in for MOT and brake service.
Look after very well
Wrong wheels (2 wheels needed replacing under warranty) were selected by technician, fitted my tyres to them, realising they were wrong when he tried to put them on car. Then a valve cap was missing. Directional tyre was put on the wrong way!!!
The servicing upgrades and installation of the dash cam were carried out very satisfactorily. My problem is that you are selling a product (the dash cam) and not giving any warning as to its limitation of use!
Generally satisfied with the customer service provided, which has always been my experience with Cooper Colchester
Just an hour and a half wait, good rest . Car cleaning not all that good outside but well done inside
I have returned my car twice recently for recalls. On both occasions, while the necessary work was carried out, my service report has put this intervention below other observations. Is a recall less important than work that generates income?
Firstly quoted wrong price, then felt service on car was below standard and then lack of communication when I complained
I was reminded by post that vehicle check was offered before warranty expired. This was carried out as intended together with some service work and the MOT, and I was called when the work was done.
I received a high level of personal service, despite the car being towards the lower end of the market. I felt no less important than someone spending very large sums of money on a vehicle
The sales and business teams at Cooper BMW were excellant
Everyone was extremely helpful
Peter Smith was straightforward to deal with and helped me through the decision making process without ever being pushy. He is also very personable which made the experience an enjoyable one.
I always receive an excellent and high level of service from BMW Colchester
I was informed of progress at all times the delivery was as predicted.
The Salesperson (Phil Graylen) at Cooper Colchester was great, answered all our questions, didn't pressure us into anything and explained everything clearly. He was also very patient and more than happy to help and accomodate us.
Because I was completely satisfied
My new X5M BMW is very high spec and Phil gave me all the time I needed in handing over the car and acquainting me with all its features
Probably due to market residual values not of their making made the transaction experience more difficult and stressful this time having to hand p/x back to BMW finance to clear balance owed due to negative equity valuation from the dealer.
Very quick, easy and efficient. I was able to do lots of the process over phone and email which made my life a lot easier as I work long hours and not able to get to the dealership very often. When I did visit the dealership, they were faultless.
Excellent sales team
As previously mentioned the Staff at Coopers are extremely professional. Ben, Mike and Ki
Very professional sale and finance team
The team were helpful throughout the whole process with finding the right car and deal.
Terry was absolutely fantastic.
The sales representative with whom I dealt was relatively inexperienced ( apparently he had only been with the company for 3 weeks ) but he made up for it with his enthusiasm and pleasant manner