Cooper Colchester Star Rating
Sales
11 comments from 22 reviews
Service
27 comments from 98 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Easy to deal with, a very pleasant atmosphere"
"It took too long to get the paper work ready when i collected my BMW."
"Brilliant, its the best place I have been to."
" i am very happy with the dealership"
"Very satisfied with the service."
"I was impressed with the service."
"I dont give full marks, there are always things you can change, its been pretty good."
"High cost of the service is my only gripe, everything else was excellent. Cost is such that I'm starting to ponder if it represents good value for money or not."
"Always a good level of service from the Colchester Team. I had a waiting appt and was in out in 1 hr 40min this is long enough to wiat for a car to have a visual check only Personnell always polite and does not forget to smile. Good wifi to enable"
"Maximum score, very professional"
"The service from Cooper BMW is exactly what a customer would desire."
"No comment."
"I was kept waiying for almost 10 minutes."
"Excellent service as always from Cooper Colchester"
"Friendly and professional."
"The are very helpful in there."
"I was quite happy."
"I get very good service from them ,no issues at all."
"Prices changed at the dealership for the service by £450.00 For the change of the filters. there was in sufficient detail in the explanation at the telephone stage booking the vehicle."
"Happy with the way the staff treat me."
"I listed everything that needed to be looked at. They did not get all parts even after they looked at car. The trim needed to be taken for a new car. This took three hours."
"The lady on the reception is always very nice."
"The service department is very profesional and very helpful. The sales personnel are not as efficient. take too long on quotes and customers are left by themselves whilst the representative discusses with the manager. left feeling very disappointed"
"I called to get the small issues resolved but clarifyed that all the problems would be sorted over a few visits , they then did an investigation on the whole car and resolved nothing other than a part service them there were extras on the bill ,"
"I haver nothing to gain from doing numerous 30 mile round trips to colchester and back to rectify my problems and feel I am being fobbed off"
"Throughout I was dealt with courtesy and respect."
"A repair that was carried out to my complete satisfaction"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Friendly efficient staff made the purchase a pleasant experience"
"All the staff were pleasant , courteous, and open and informative. A good customer experience. Particularly Peter Smith the salesman."
"Always satisfied, Paul Bryant was excellent"
"Almost entirely satisfied, except for a administration small error which has left me without bluetooth in my car. But this is a minor point."
"Overall darren was polite, concise and dealt with all my queries both quickly and effectively"
"Ian Smith your Sales Representative was excellent, diligence and knowledge of product base and product you offer was excellent. His manner and approach was also superb."
"Trade in with Coopers on the last two purchases is very bad on the last 2 visits. It took 3 attempts to get anywhere near what I was expecting, this stance undermines the good salesman"
"Very helpful and accommodating"
"Peter Smith was our Sales Advisor and we cannot commend him highly enough he was superb"
"Anton thurgood has sold us 3 cars and I a fantastic salesman who has sadly now left the dealership"
"Overall my experience with Coopers was excellent. We were always made to feel welcome and the staff were very attentive, helpful and knowledgable. I have not given them 5.0 because I felt that some of the options such as VPP and PPP were overpriced"