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Efficient and professional
The team are friendly and professional. Booking was easy and the price was very reasonable
Again the service and service manager jade smith was excellent
Friendly staff who offer great service
Helped with sorting out first service as well
It was completed in the given time and also included a changeover to my winter tyres.
From the booking, administration and engineer, I received nothing but top level service.
Service levels at Colchester BMW have always surpassed my expectation which increase every time that I use them. I was kept informed daily to progress and they dealt with the loan car and were always professional and efficient.
All staff excellent
Jade dealt with inquiring professionally Thanks
Vehicle was collected when specified & every thing was handled to my satisfaction
Everything worked well and as expected.
Everything went smoothly.
Had an emergency & Coopers got us in without an appointment & had us back on the road by the end of the day
The service provided by the lady in the service department was excellent. Unfortunately I had several issues which was not her fault. She helped as best as she could which I appreciate.
Always a good job done with care, and the complimentary car wash is just excellent.
As always BMW provides an Excellent service my own experience and from hearsay of other friends who have owned or own BMW's
excellent service from staff
friendly reception and service adviser. a very thorough vehicle review from the workshop and a knowledgeable service engineer.
Liam Fordham was excellent in organising the warranty claim and keeping me up to date with the progress of my repair.
Found fault kept me informed including total cost
Everything they had set up during the pandemic worked well, they seemed to be one step ahead of the guidance.
Very apologetic when unable to locate fault, extremely reasonable with costs relating to fault finding, felt that i was rewarded for maintaining a full BMW service history. Dealt with female customer service agent (cannot remember name) exceptional.
Did what we agreed, called when they said they would
Happy with service provided
the staff there were aware of commercial concerns over cost and made sure despite the tough times we operate in, that the customer did not suffer and enjoyed the experience
My service advisor, Liam Fordham kept me updated as to the progress of the repairs and was courteous and professional throughout
Everything I asked to be done was done and in a professional way.
Everyone is so helpful in tough times
Easy process, nice receiption, great communication
The customer service I received from Megan was fantastic! She kept me well informed during the day advising me when my vehicle had gone into the workshop and as soon as it was ready. She went through my Vehicle check with explaining it in detail.
Very good customer service and knowledge of the car.
The service was completed on time and exactly as specified. The personnel were polite and considerate.
Service excellent as usual
The dealership staff were professional and accommodating
Good communication from the people in the service department who were friendly and informative and kept me in the loop.
EXPLAINED ISSUE AND REOLVED QUICKLY
Excellent service. Clearly a well managed firm.
All of the staff we came in contact with showed the perfect balance between professionalism and friendliness
Pleased throughout, could not be faulted.
I have purchased other cars from Colchester and would strongly recommend them to anyone and my car is amazing
Ricky Clarke in sales, was incredibly helpful and patient. Matthew in finance was excellent at explaining the process and put me at ease.
It was simple, fast and everything had been thought of. As customers it couldn't have been easier for us.
Given the current circumstances it was still a great service being kept up to date via email on the progress of my order.
Cooper Colchester gave excellent service throughout the process in restricted circumstances. Safety of customers and staff were clearly of paramount importance.
Very efficient service throughout.
Despite the inevitable impact of lockdown and delayed delivery I felt that the dealership and my sales contact went out of their way to keep me informed regularly throughout.
Couldn't fault service.
Very satisfied with the Sales team Gordon Ash always looks after me very well.
Excellent customer service from this dealership and staff, particularly in respect of Ricky Clarke who was extremely helpful in sourcing the car we desired
An excellent service overall from highly professional and very knowledgeable staff; nothing was too much trouble and all aspects of the sale were clearly explained in an unpressured environment. A great experience dealing with such personable guys.
Everything went smoothly
Staff were friendly, knowledgeable and approachable. Spent most of my time at BMW dealing with Ricky, can't recommend him highly enough not just good at his job but a real top class genuine bloke.