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We was advised we wouldn't need a service for 2 years, but because the car had been sitting in a compound for 9 months before being registered, we actually needed one after only 11 months! Not good!!
Same as answer above
My tyre went spontaneously flat so I suspected rim or tyre damage. A new tyre was ordered in readiness in case a replacement was needed. Luckily there was nothing amiss so I had asmall bill (unrelated) and reassurance
I usually wait at Coopers while my car receives the due attention. I consider that dont have to wait any longer than necessary- all very efficient
Good customer service
I explain the situation to the service department and the complaint was just taken out of my hands and organise for me, to bring my car in.
No fuss and everything done efficiently.
Swift check in and out - car taken care off efficiently.
car cleaning poor
when booking the car in ,I was told that AC service will be done and was recommended every year, was given a price.However, there was no mention of AC service at the garage.
Service is second to none. Very helpful staff and we love your video
Always give me good service and easy to deal with
Because I could not fault the way I was dealt with on that day.
We've got some work rescheduled but I fully understand why
They have an outstanding team, made up of enthusiastic members.
The car was booked in to get two new tyres. Appointment at 8.15. Still had to wait for more than two hours for job to be done. Communication was non-existent after we checked in. Pleasant guy who took our money but Far too long to do the job.
Car booking was good 1 week and I had an issue with the under glove box cigarette light socket not working which they fixed.
MOT and service completed and vehicle collected and returned; two new boot struts fitted with minimal delay.
Service guy was very helpful and efficient, I was coming to collect the car near 6pm, the time the service centre was to close but he said he would wait for me before leaving. Service carried out plus EGR valve changed under warranty, happy days.
Efficient, polite on time and good value.
My latet experience was not typical of past visits and there were a couple of issues. However, the service staff rectified the problems. In particular I would like to thank the service manager for his professionalism in dealing with the matter.
Slow to respond to pricing questions and still rather expensive even after a hard fought discount was negotiated
Looked after from the moment I walked in, friendly knowledgable staff. Not cheap but felt it was worth staying will main dealer servicing.
As the job was done quick and easy in a professional mannor the staff was Police and helpful in anyway they could be, which was very appropriated from someone who suffers with anxiety, Thankyou
See above. Have also now noticed there are scuff marks around the rim of the wheel that were not present prior to the puncture/tyre replacement. This looks to have been caused by the tyre removal/replacement but surprised nothing was said.
Every done correctly and as agreed
My vehicle was returned to have two issues investigated, the first involving a noise from suspension/steering was diagnosed and now awaits repair.The second problem involving seat movement could not be repeated so has been left pending another visit
Once it was booked into Cooper via BMW assist the fault with my vehicle was rectified swiftly with minimal inconvenience to myself
Excellent service and always good helpful advise
They were kind & put my mind at rest
Staff on the service desk are, almost always, polite and helpful but do seem to change frequently. I have never understood why, when there are usually two receptionists on duty, it requires a third person to direct customers to the waiting area.
cooper Colchester were not responsible for the problem.
Service was performed efficiently and on time but the above mentioned issue soured my experience.
Keeping our car for three days could have been a problem and we were offered a loan car on the second day but you did collect me from my home when servicing was complete,so thankyou to Charlie and the technicions.
Great team of people
Very helpful , kept me informed on progress, got my car back on road in just over a day
We went in with warranty defects and. Not fully resolved
There were two reasons for taking the car to BMW, one was to fix the windscreen cleaner and the second was to ask about my Inchcape transfer to the new car. All was great with the service, but still have had no information about the service plan tran
Welcomed & handed straight to the service desk. Courtesy car was better model than expected. Service completed ahead of estimated time. Liam was helpful friendly knowledgeable and provide quick efficient service in an unhurried way. Very impressive
i am a engineer, and all work have done correctly
No problems from booking in through to collecting car after service.
The whole team were excellent. Friendly, interested in me as a person - not just the sale. Helpful. Understanding when I was late for appointments or forgot key paperwork, Couldnt have done more for me to enjoy this experience.
Kept up to speed with the production of the car which was exciting and I received a video of the car on delivery day. Beyond what Ive had before.
I was shown around the outside of the car and items in the boot were all detailed. Then inside the car from the folding rear seats to all the controls - with a thorough explanation of all their functions. (This is 'my' first BMW.)
As mentioned Peter Smith is first class in dealing with customers and leaves us at ease.
Got the perfect car for me at a good price and in timely manner.
Phil at Cooper Colchester was absolutely fantastic. He acted in a very calm and professional manner without pushing the hard sell. He let me take my time in making my decision and was very informative. I was given frequent updates.
Overall great service.
Everything ran very smoothly and the car was available on the date advised, kept up to date on progress on a regular basis.
Very helpful and polite salesman
I was very well looked after at Cooper BMW. Peter Smith talked me through all the options and kept me informed about the progress of my car
The people at Coopers were professional, friendly and thorough
I was kept informed of the progress of my car from the time I ordered it right up to collection from the garage
From start to finish we felt like truly valued customers.
Given a time slot which suited myself, and Paul was very helpful, and polite.
Te sales person went through everything in detai
Sales executive Peter Smith was very helpful throughout the whole process.
My wife did the purchasing and collection of our new car which all went smoothly.
Sales staff helped me get the vehicle I wanted, at a price which was agreeable and kept me informed at all stages