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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Meet the team

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Darren Gilbody

Head of Business

David Cooper

Sales Manager

Darren Gilbody

Retail Manager

Dan Gregory

Aftersales Manager

Gordon Ash

Local Business Development Manager

Alex Waters

Sales Executive

Phil Graylen

Sales Executive

Paul Bryant

Sales Executive

Peter Smith

Sales Executive

Ricky Clarke

Sales Executive

Yasmine Bergmanis

Sales Executive

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient and professional

Service

The team are friendly and professional. Booking was easy and the price was very reasonable

Service

Again the service and service manager jade smith was excellent

Service

Friendly staff who offer great service

Service

Helped with sorting out first service as well

Service

It was completed in the given time and also included a changeover to my winter tyres.

Service

From the booking, administration and engineer, I received nothing but top level service.

Service

Service levels at Colchester BMW have always surpassed my expectation which increase every time that I use them. I was kept informed daily to progress and they dealt with the loan car and were always professional and efficient.

Service

All staff excellent

Service

Jade dealt with inquiring professionally Thanks

Service

Vehicle was collected when specified & every thing was handled to my satisfaction

Service

Everything worked well and as expected.

Service

Everything went smoothly.

Service

Had an emergency & Coopers got us in without an appointment & had us back on the road by the end of the day

Service

The service provided by the lady in the service department was excellent. Unfortunately I had several issues which was not her fault. She helped as best as she could which I appreciate.

Service

Always a good job done with care, and the complimentary car wash is just excellent.

Service

As always BMW provides an Excellent service my own experience and from hearsay of other friends who have owned or own BMW's

Service

excellent service from staff

Service

friendly reception and service adviser. a very thorough vehicle review from the workshop and a knowledgeable service engineer.

Service

Liam Fordham was excellent in organising the warranty claim and keeping me up to date with the progress of my repair.

Service

Found fault kept me informed including total cost

Service

Everything they had set up during the pandemic worked well, they seemed to be one step ahead of the guidance.

Service

Very apologetic when unable to locate fault, extremely reasonable with costs relating to fault finding, felt that i was rewarded for maintaining a full BMW service history. Dealt with female customer service agent (cannot remember name) exceptional.

Service

Did what we agreed, called when they said they would

Service

Happy with service provided

Service

the staff there were aware of commercial concerns over cost and made sure despite the tough times we operate in, that the customer did not suffer and enjoyed the experience

Service

My service advisor, Liam Fordham kept me updated as to the progress of the repairs and was courteous and professional throughout

Service

Everything I asked to be done was done and in a professional way.

Service

Everyone is so helpful in tough times

Service

Easy process, nice receiption, great communication

Service

The customer service I received from Megan was fantastic! She kept me well informed during the day advising me when my vehicle had gone into the workshop and as soon as it was ready. She went through my Vehicle check with explaining it in detail.

Service

Very good customer service and knowledge of the car.

Service

The service was completed on time and exactly as specified. The personnel were polite and considerate.

Service

Service excellent as usual

Service

The dealership staff were professional and accommodating

Service

Good communication from the people in the service department who were friendly and informative and kept me in the loop.

Service

EXPLAINED ISSUE AND REOLVED QUICKLY

Service

Excellent service. Clearly a well managed firm.

Sales

All of the staff we came in contact with showed the perfect balance between professionalism and friendliness

Sales

Pleased throughout, could not be faulted.

Sales

I have purchased other cars from Colchester and would strongly recommend them to anyone and my car is amazing

Sales

Ricky Clarke in sales, was incredibly helpful and patient. Matthew in finance was excellent at explaining the process and put me at ease.

Sales

It was simple, fast and everything had been thought of. As customers it couldn't have been easier for us.

Sales

Given the current circumstances it was still a great service being kept up to date via email on the progress of my order.

Sales

Cooper Colchester gave excellent service throughout the process in restricted circumstances. Safety of customers and staff were clearly of paramount importance.

Sales

Very efficient service throughout.

Sales

Despite the inevitable impact of lockdown and delayed delivery I felt that the dealership and my sales contact went out of their way to keep me informed regularly throughout.

Sales

Couldn't fault service.

Sales

Very satisfied with the Sales team Gordon Ash always looks after me very well.

Sales

Excellent customer service from this dealership and staff, particularly in respect of Ricky Clarke who was extremely helpful in sourcing the car we desired

Sales

An excellent service overall from highly professional and very knowledgeable staff; nothing was too much trouble and all aspects of the sale were clearly explained in an unpressured environment. A great experience dealing with such personable guys.

Sales

Everything went smoothly

Sales

Staff were friendly, knowledgeable and approachable. Spent most of my time at BMW dealing with Ricky, can't recommend him highly enough not just good at his job but a real top class genuine bloke.