Loading...

ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Scot Grant

Head of Business

David Cooper

Sales Manager

Darren Gilbody

Retail Manager

Dan Gregory

Aftersales Manager

Gordon Ash

Local Business Development Manager

Alex Waters

Sales Executive

Phil Graylen

Sales Executive

Paul Bryant

Sales Executive

Peter Smith

Sales Executive

Ricky Clarke

Sales Executive

Yasmine Bergmanis

Sales Executive

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Effecient

Service

In these challenging times, the whole service experience was as good as can be.

Service

Great communication and flawless despite challenges of COVID

Service

Staff professional, helpful and easy to deal with.

Service

First time I have visited this dealership, despite Covid the whole process was very efficient, I will certainly be happy to use Coopers for future service needs.

Service

Personable reception and feedback during the service and video of work carried out

Service

Covid procedures were good, service was swift.

Service

The issue was dealt with quickly, good communication throughout

Service

No problems whatsoever.

Service

Cooper at Colchester is a pleasure to deal with. Always friendly and helpful. Liam Fordham and his staff are excellent.

Service

Provided with what was required.

Service

Really good service arranging handing over a courtesy car with minimal fuss, so that my car could have its recall sorted.

Service

Amy Braithwaite answered all my questions, she have provided best service's what u can get.

Service

Very satisfied. Couldn't fault the service

Service

Despite COVID everything was smooth and easy

Service

Amy Braithwaite was extremely helpful and sorted out our issues quickly and efficiently. I would throughly recommend her and will request her again.

Service

Pleasant staff and

Service

They really helped me and were very respectful and were on my side to ensure my car was back up and running.

Service

Great experience

Service

as above

Service

Following a poor experience at BMW Cooper Chelmsford I found Liam Fordham to be excellent to deal with, providing superb customer service with regular updates and a satisfactory resolution. To top it off, he spoke with his supervisor through no reque

Service

It all worked like clockwork and everything that needed to be done was completed satisfactorily

Service

Very friendly as usual, Olly and Amy were very efficient and welcoming The video was very professional and useful as well!

Service

Friendly helpful service

Service

All as agreed...

Service

Always great service from Jade Smith and the team, even during these challenging times.

Service

MOT and service is always

Service

Did what they said they would.

Service

Work completed to high standard and customer care relations were exceptional. I am due a new vehicle and I was reluctant to get another bmw because of this issue. The way the dealership and bmw handled this issue has totally restored my faith in bmw

Service

I was updated on a regular basis & knew exactly when to expect the car & that it was as good as it could be.

Service

Excellent, professional and friendly service.

Service

All employees were very friendly and I was made to feel important as a customer.

Service

Easy to arrange the service and also collection of vehicle and after service return.

Service

Efficient and professional

Service

The team are friendly and professional. Booking was easy and the price was very reasonable

Service

Again the service and service manager jade smith was excellent

Service

Helped with sorting out first service as well

Service

Friendly staff who offer great service

Service

It was completed in the given time and also included a changeover to my winter tyres.

Service

From the booking, administration and engineer, I received nothing but top level service.

Service

Service levels at Colchester BMW have always surpassed my expectation which increase every time that I use them. I was kept informed daily to progress and they dealt with the loan car and were always professional and efficient.

Service

All staff excellent

Service

Jade dealt with inquiring professionally Thanks

Service

Everything worked well and as expected.

Service

Vehicle was collected when specified & every thing was handled to my satisfaction

Service

Everything went smoothly.

Service

Had an emergency & Coopers got us in without an appointment & had us back on the road by the end of the day

Service

The service provided by the lady in the service department was excellent. Unfortunately I had several issues which was not her fault. She helped as best as she could which I appreciate.

Service

Always a good job done with care, and the complimentary car wash is just excellent.

Service

excellent service from staff

Service

As always BMW provides an Excellent service my own experience and from hearsay of other friends who have owned or own BMW's

Service

friendly reception and service adviser. a very thorough vehicle review from the workshop and a knowledgeable service engineer.

Service

Liam Fordham was excellent in organising the warranty claim and keeping me up to date with the progress of my repair.

Service

Found fault kept me informed including total cost

Service

Under difficult Covid constraints every effort was made to make the experience as enjoyable as possible.

Sales

Amazing service as usual from my local Inchcape dealership (Cooper BMW) - especially Phil Graylen

Sales

Please see my first answer

Sales

I was very happy wiv my experience of the bmw dealership in colchester and will recommend there dealership and tell them to speak to Alex as couldn't be any happier with the service he surplied

Sales

I can rely on Peter Smith to ensure everything is covered and goes to plan.

Sales

no delays

Sales

Excellent service. Clearly a well managed firm.

Sales

All of the staff we came in contact with showed the perfect balance between professionalism and friendliness

Sales

Pleased throughout, could not be faulted.

Sales

I have purchased other cars from Colchester and would strongly recommend them to anyone and my car is amazing

Sales

Ricky Clarke in sales, was incredibly helpful and patient. Matthew in finance was excellent at explaining the process and put me at ease.

Sales

It was simple, fast and everything had been thought of. As customers it couldn't have been easier for us.

Sales

Cooper Colchester gave excellent service throughout the process in restricted circumstances. Safety of customers and staff were clearly of paramount importance.

Sales

Given the current circumstances it was still a great service being kept up to date via email on the progress of my order.