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Good service. Staff were very professional
The gentleman I dealt with was thoroughly professional, helpful and informative.
Excellent customer service and good value for money, very competitive on price.
Always go out of their way to help. Really impressed by price on this occasion.
Telephones promptly when additional work was discovered and was able to agree the work to be done over the phone.
Very clean, efficiently handled, staff made contact when they said they would. It was nicely managed. Well done.
Good advice and direction and everything went well and on time
Quick and efficient
I pay monthly for my car. A reasonable amount each month. And despite being outside of a service plan I felt like I received a premium service which is expected from a reputable car company.
Pleasant, knowledgeable and helpful staff.
You always know what your getting and how much the final bill is before BMW start the work on your car
Our sales rep Alex Waters represented Cooper Colchester in the best possible way considering these difficult times going out of his way to make the sale and handover easy for us
Very relaxed feeling with clear use of new measures being demonstrated, felt safe!
The team were very friendly. I used both the Connected App and spoke to the receptionist over the phone who was very friendly. Liam Fordham handled the service for me and he was very good and dealt with the process efficiently and carefully. Verygood
The staff were far more polite and helpful than I experienced last year, I was treated as a integral part of the service industry.
I was well informed and the job was done quickly and to my satisfaction
Prompt service with 'your car ready call' made to me in about two hours. Car received in a very clean condition.
The service offered by this dealership has always been first class. Friedly, helpful, but above all, highly professional.
Charlie dealt with our visit in a pleasant and informative way ...
Cooper Colchester have adapted well to these difficult times.
My service advisor was Liam absolutely first class
Did exactly what they promised. Very quick timescale for completion.
Colchester BMW are fantastic they do everything you want them to and more.
I am completely satisfied with everything that was done
Again, very friendly and very efficient
Excellent service, very professional and still personal.
Seen on time and car sparkling clean upon collection.
Arrangements were straightforward, friendly and businesslike. No surprises.
all dealt with professionally and efficiently
The team carried out all of the work efficiently and within the pre service discussed budget
Particularly at these difficult times the reception and customer interface areas were spotless, well supplied with sanitiser and staff could be seen to clean surfaces after each customer. The appointment system worked well and I was treated very well
Furloughed staff made life difficult but eventually normal service was resumed
from the speed of the completion of the work, to phone contact with members of staff, to the ease of booking and generally throughout the customer service was first class !
Liam Fordham is always helpful , polite, and engaging. He helps justify the costs and effort of going to Colchester
Amy is very helpful and sincere, i feel she is honest with me, also reads into the situation very well
Had 2 tyres fitted which were £50 per tyre more expensive than a colchester tyre fitting garage. Had a problem with wheel rust which Oliver Flight helped me with. Customer service continues to be excellent which is why paying more is worth it.
quality of service
The staff are courteous and helpful, my issue is not with the service but the need to use it so often.
dealt with the warranty quickly and on time.
Really good workmanship and they really care about customer service and demands which we have.
Car ready on time with all the work completed.
All safety precautions in place,service advisor Liam Fordham was extremely helpful,polite and professional and talked me through everything I needed to know
Staff very helpful.
The waiting area was very clean and staff very helpful and polite.
I was dealt with promptly & courteously
Thank you for your feedback Mr Metcalfe, we look forward to seeing you again soon.
Liam (?). Very friendly and personable and attentive to my requirements.
Thanks so much for such positive and thoughtful feedback. It is appreciated.
Excellent service and kept me informed at every point
Thank you for such positive and constructive feedback at this time, it is very much appreciated.
Always good, polite, knowlegeable
Team were great
Thank you for such positive and constructive feedback. Our team are delivering first class service in an incredibly safe way during this time. They really appreciate it being noted and acknowledged. Regards, Scot Grant.
Attentiveness of Peter when dealing with us, without being pushy Took proper time to assist us with determining the car we wanted