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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Meet the team

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Scot Grant

Head of Business

Matt Beales

Used Car Retail Manager

David Cooper

Sales Manager

Darren Nolan

Used Car Retail Manager

Dan Gregory

Aftersales Manager

Darren Gilbody

Combined Retail Manager

Ben Marshall

New Car Retail Manager

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

Everything that Cooper Colchester said they would do was done with courtesy and without any hesitation or fuss.

Service

Would have given 5 stars but the parts hadn’t arrived on my first visit so had to re- book appointment

Service

Parts are never in stock so a service always takes at least 2 days

Service

Always attentive. Do have to hang around a little while when booking car in but time for a coffee.

Service

I have been well looked after by Liam on the last 3 service visits. Always friendly and helpful

Service

Friendly customer service and car came back looking new,

Service

Convenient appointment, service completed on time, comfortable waiting area, car returned well valeted

Service

Pleasant and efficient staff. Courteous and considerate

Service

Normally completely satisfied but on this occasion service start was delayed due to not having a replacement oil filter. I had to go home and return in the afternoon. I appreciate these things sometimes happen and was only slightly inconvenienced.

Service

Please see above

Service

Friendly & professional

Service

Friendly helpful staff.

Service

Problem promptly diagnosed accurately, costs advised, parts ordered and fitted quickly (final cost was actually a few pounds less than first quote).

Service

I get sent a video of the car health check during the day, and get early warning of any attention the car may need

Service

Good ambiance, welcoming and nice coffee!

Service

no problems

Service

Greeted at arrival. Complimentary wifi and hot drinks. Work completed on time and to high standard. Costs and what would be done clearly explained in advance. Tyre price match pointed out - I hadn't been aware of this.

Service

I was surprised how long I had to wait for a free slot to bring the car in.They did not address one of the problems I mentioned on dropping the car offSince getting the car back I have noticed a high pitched whistling sound when drivging over 60mph

Service

A good service.

Service

Not good at all not happy no one had even contacted me

Service

Personal touch with the service and high standards, from the videos of health check to valet after service.

Service

No issues, service plan worked well saving me money on the day, which allowed me to have some extra service items carried out on the day.

Service

Professional and friendly service. Problem resolved quickly and effectively.

Service

Issue sorted. Kept in touch to explain what was happening.

Service

BMW SERVCE WERE POLITE

Service

Friendly, thorough and polite

Service

Very professional and friendly.

Service

First service

Service

Polite, professional and friendly.

Service

Help from charlie

Service

Friendly and helpful service advisors, who recognised that an issue I had with my car, requiring repair, was worthy of requesting goodwill from BMW, which was mostly successful.

Service

Everything was efficiently dealt with. And the car was nicely cleaned.

Service

Very polite, always putting customers first,

Service

Left car at arranged time. Drop off to local shops organised immediately for me by service staff. Service and recall initial investigation completed quickly

Service

Friendly and attentive staff. Job completed as promised etc.

Service

The whole experience was smooth, and handled very professionally. Especially the driving into and out of town while the car was being serviced.

Service

The whole process of the service and MOT handled well.

Service

Couldn’t have been any better!

Service

Whilst I am happy with the good level of service provided by the garage itself, I do not like Inchcape’s centralised booking system as it is too impersonal.

Service

quick and efficient booking, made to feel welcome on arrival,

Service

Superb vehicle collection and drop off

Service

Quick efficient service

Service

Professional service throughout. Made to feel welcome. Answered all my questions regarding the service off my car. The waiting area as always are excellent. Free tea coffee and snacks. Also the viewing area was excellent.

Service

We was advised we wouldn't need a service for 2 years, but because the car had been sitting in a compound for 9 months before being registered, we actually needed one after only 11 months! Not good!!

Service

My tyre went spontaneously flat so I suspected rim or tyre damage. A new tyre was ordered in readiness in case a replacement was needed. Luckily there was nothing amiss so I had asmall bill (unrelated) and reassurance

Service

Same as answer above

Service

Always efficient

Service

Good customer service

Service

I explain the situation to the service department and the complaint was just taken out of my hands and organise for me, to bring my car in.

Service

I usually wait at Coopers while my car receives the due attention. I consider that don’t have to wait any longer than necessary- all very efficient

Service

No fuss and everything done efficiently.

Service

car cleaning poor

Service

Swift check in and out - car taken care off efficiently.

Service

when booking the car in ,I was told that AC service will be done and was recommended every year, was given a price.However, there was no mention of AC service at the garage.

Service

Always give me good service and easy to deal with

Service

Service is second to none. Very helpful staff and we love your video

Service

Because I could not fault the way I was dealt with on that day.

Service

We've got some work rescheduled but I fully understand why

Service

They have an outstanding team, made up of enthusiastic members.

Service

The car was booked in to get two new tyres. Appointment at 8.15. Still had to wait for more than two hours for job to be done. Communication was non-existent after we checked in. Pleasant guy who took our money but Far too long to do the job.

Service

Car booking was good 1 week and I had an issue with the under glove box cigarette light socket not working which they fixed.

Service

Service guy was very helpful and efficient, I was coming to collect the car near 6pm, the time the service centre was to close but he said he would wait for me before leaving. Service carried out plus EGR valve changed under warranty, happy days.

Service

MOT and service completed and vehicle collected and returned; two new boot struts fitted with minimal delay.

Service

Straight forward provision of information by friendly knowledgeable staff

Sales

As above service and car all excellent

Sales

Totally satisfied with the purchase and collection of my new vehicle.

Sales

Very pleased with the way I was treated.

Sales

The only point that stopped my giving the highest score was that they were unable to give me exact delivery dates. This is I suspect not the dealers fault but more likely the factory.

Sales

I was always kept informed of progress and despite car being delayed always felt that I was being well looked after.

Sales

Sales guy Phil new just how to interact at the right level

Sales

One or two minor glitches but a very nice team of sales staff more than made up for any downside

Sales

From first looking at the X1 and upto taking delivery I was treated extremely well with all enquiries answered well,the whole experience was first class as was the sales executive.

Sales

Good service, helped me find a car quickly, kept me informed of progress

Sales

They couldn’t be faulted

Sales

Friendly, knowledgeable and very keen to help. Phil Graylen looked after me impeccably. Kept me completely up to date during the entire process and made sure I was happy at all points.

Sales

Completely satisfied, they went to great lengths to meet all my expectations.

Sales

Peter Smith provided everything we required

Sales

Brilliant service always welcomed and made to feel like part of the family

Sales

Already explained in answer to first question

Sales

All very good. One recommendation- when someone spending over £50k with you would have thought would have got an umbrella at least

Sales

Preparation of car for hand over could have been slightly better.Glass a little smeary and factory film left on M5 badges on seats.

Sales

Again great service i was informed through out about when my car was coming and when i came to collect i was showed everything about the car before i drove the car away

Sales

Peter Smith (our salesman) was extremely professional at all times. He kept me up to date throughout the expected delivery delays and spent time with us on collection to ensure that we were happy with all the controls and connected services.

Sales

The whole team were excellent. Friendly, interested in me as a person - not just the sale. Helpful. Understanding when I was late for appointments or forgot key paperwork, Couldnt have done more for me to enjoy this experience.

Sales

Kept up to speed with the production of the car which was exciting and I received a video of the car on delivery day. Beyond what I’ve had before.

Sales

I was shown around the outside of the car and items in the boot were all detailed. Then inside the car from the folding rear seats to all the controls - with a thorough explanation of all their functions. (This is 'my' first BMW.)

Sales

As mentioned Peter Smith is first class in dealing with customers and leaves us at ease.

Sales

Got the perfect car for me at a good price and in timely manner.

Sales

Phil at Cooper Colchester was absolutely fantastic. He acted in a very calm and professional manner without pushing the hard sell. He let me take my time in making my decision and was very informative. I was given frequent updates.

Sales

Continuing contact

Sales

Overall great service.

Sales

Everything ran very smoothly and the car was available on the date advised, kept up to date on progress on a regular basis.

Sales

Very helpful and polite salesman

Sales

I was very well looked after at Cooper BMW. Peter Smith talked me through all the options and kept me informed about the progress of my car

Sales

The people at Coopers were professional, friendly and thorough

Sales

I was kept informed of the progress of my car from the time I ordered it right up to collection from the garage