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Great service and staff
Good people. Work done to time. Good experience
Staff were efficient & responded to comments; the loan car could have been cleaner and I'm advised by the dealer that it is addressing this as a matter of protocol for future loan cars.
General experience was very good, but courtesy car had literally no fuel in (warning light came on about 100 yards from the garage), and the valet of our car wasn't great.
Prompt helpful and efficient
Very happy to help, they did say it would be valeted... jet washed would've been a more accurate description. But other than that more than happy
The customer service and driver that took me home are excellent
Staff were friendly and the video update on cars health very good.
BMW 'Duty of Care' is meaningless. After discussion with her manager I was advised the car still had to be returned that night. I had no other way of returning home (20 miles) in rush hour traffic other than to drive my own vehicle.
Good customer service
First class all round. A totally trouble free experience.
Always a pleasure. Have been coming to this dealership since 2002
Over my 7 years of BMW ownerships I've always received excellent customer service from Cooper Colchester in both sales and service. I would thoroughly recommend them.
Very happy, car need repairs and only had days left on the warranty, the car was in and out in two days, all under warranty, excellent!!!
Good helpful staff!
They do what they say they are going to do and even washed the car.
Following a health check some things were discovered, which was fully explained to us. I also received an email which enclosed a video of the technician going round the vehicle pointing out the things that required attention, which was very helpful.
Courtesy car not clean but apart from this everything else ok.
i was told that i could wait for my car to be done and it would take just over an hour to be done i waited over 2 hours in the end
Lovely people and good customer service. Always go the extra to help.
I had no phone call to inform me my car was ready also to let know which service they had completed and if it had passed its first MOT, the return delivery drivers just turned up with my car !!
Great customer service
Great customer service.
Car was taken in on a low loader but not able to redeliver vehicle back to me
Couldn't fault service
Very professional staff and good service back up. Coopers of Colchester are top notch. They care about their customers.
Friendly and helpful garage
Car went there for recall work and charged £15 to lower the insurance excess whereas I have not before as warranty. They make it up as the go along.
Because I was kept fully informed at each stage of the service and my twelve year old car was returned looking like new.
Nonsensical answers to tech problems
It is a pleasure to deal with Cooper
The service was conducted as expected and I was updated promptly once it was completed. Courtesy car was of equal quality to my own which is a nice touch - for me this is something which gives BMW ownership a more upmarket feel from mainstream brands
Very satisfied although the video made of my safety check was very hard to understand the audio
No car available for me to use to go to work as during my service the car needed a new tyre which was not in stock, but would be fitted the next day. However I was given a lift home which enabled for me to use my motorcycle but lost 2 hours pay .
Did everything I needed to good standard
Friendly welcome, everything explained and no surprises.
Excellent service, friendly staff .
A car with only 13,500 should not have problem with the timing chain.
I had a patch of oil on drivers seat (cream leather) when I picked it up , addressed immediately, no other issues
Staff friendly and efficient. No problem getting repair done under guarantee even though I bought car from another BMW dealer. Courtesy car available and was clean and tidy. Showroom/service reception clean and welcoming.
The staff and service itself are very good. Having experienced a couple of issues with my car since purchase, I'm not impressed by the length of wait for the car to be seen to because of my requirement of a courtesy car.
A vehicle valet was promised and not carried out.
I felt that everything that was needed to be done, was completed at a high level.
Car was ready within the timeframe given and i wasn't kept waiting
The service was fine, but I still haven't received my 'visual health check' video, despite emailing separately afterwards.
I suggest you check out the response I gave directly to BMW Coopers of Colchester to their 'survey ' of 16 July. They responded very pleasantly on 17 July. So for you to persistently request me to respond to your survey, suggests that you have very p
No fault all went well this time still had to wait for an extra day to fix seat belt even though i told them it needed replacing
The video I was sent of my health check was pointless. It showed 3 of my tyres and 2 close ups of brake area.
Able to complete job earlier than expected by quick response and turn round.
Would have been fine, but as I drove off a warning light came on. I returned to find that the key battery had not been changed.
I didn't get my free MOT like I was told after the mess up over the phone. Only realised when I got home
Very pleasant reception. Great telephone manner.
BMW derive at its best
Easy booking. Easy checking car in. Easy pick up - perfect!
Car is repaired, but boot lid is now noisy to open/close, like a wire or component has not been put back right and is rubbing in the boot hinge mechanism. Probably not worth fetching back, if I could not be refitted correctly 1st time
Quick and excellent service.
I contacted yourselves because of a problem I had been experiencing, this was not resolved when it came into you, not sure why car wasn't checked properly
Service completed on time, minor sat nav problem resolved and cost was exactly as quoted. Staff friendly and helpful.
Peter Smith, whom I dealt with, was extremely helpful and professional at all times and made the experience so much better with his manner and help.
Was very friendly. My two children were catered for. Very comfortable, stress free experience.
Can't fault the dealership in Colchester.
Ian Smith was very helpful, even after a couple of test drives with different cars. I could not have asked for anymore help from a sales person.
Lots of courtesy call to let me know what was happening and when the car would be ready. Very well looked after through out.
Cooper Colchester are very good. Ipswich is nearer to me but their service is not as good.
Paul Bryant was an extremely excellent sales professional.At all times helpful and knowledgeable.
Great service very helpful went above and beyond
From start to finish my experience ran very smoothly.peter smith kept me updated at all times, very satisfied.
I cannot fault the service I received from my first visit to collection of my new car I would recommend BMW to anybody.
I was kept up to date all the way through the build process and my delayed delivery date was accommodated