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ABOUT US COOPER COLCHESTER.

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Scot Grant

Head of Business

Dan Gregory

Aftersales Manager

David Cooper

Sales Manager

Daniel Rowland

Used Car Retail Manager

Alex Waters

New Car Sales Executive

Phil Graylan

New Car Sales Executive

Paul Bryant

New Car Sales Executive

Peter Smith

New Car Sales Executive

Ian Smith

Used Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Upto now I have always had the vehicle in on time , and most important to me , it's back on time , small things like that can make the difference!

Service
Thank you for your positive comments Mr Treweek. Punctuality is one of our key focus areas in Aftersales, so its great to see it being acknowledged. Regards, Scot Grant (Head of Business)

Kept informed at all stages of the free service and recall.

Service
Thank you for the positive feedback, we really appreciate it when customers acknowledge the service they have received. Scot Grant (Head of Business)

As per above. I purchased a BMW X3 from you in July but never again will I. I am due to change my car in the next 6 months and was looking to buy a X5, not now. I will look at alternatives

Service
It is a real shame to read your comments Mr Rogers. And from carrying out an internal investigation it would seem certainly some crossed wires. Here at Cooper Colchester we pride ourselves on being a Top 50 BMW site for great customer service. If you would like to me email me directly I will gladly address your concerns. Regards, Scot Grant. (Head of Business)

Bit surprised with the price as my car has only accumulated 17000 miles since I've had it - thought maybe some of the things would not need doing?

Service

Very good service in a day, and identified a winter tyre that had previously been put on the wrong way round and corrected it for me.

Service

Lots of hot and cold drinks. Lots of sofas and polite friendly staff

Service

Everything completed with no problems

Service

I never have any problems with the booking in or the quality of the service received. However, this is the second time in a row that the reset on my tyres has been set up but never carried out. As it is not difficult to do I obviously done it myself.

Service
Mr Holmes, please contact us directly on 01206 751100 for all future bookings. We would love to deal with you directly moving forwards. Regards Scot Grant (Head of Business)

Easy to book, organise and ready when they said it would be

Service

Usually I couldn't fault the service, but the car wasn't valeted this time around

Service

Top notch

Service

Product recall was handled efficiently, explanation for tyre wear not convincing

Service

High quality service from all the team at Coopers and the show room was of the highest standards

Service

Good professional service

Service

Right from reception staff to service staff my visit was very pleasing

Service

Exceptional service

Service

From the moment you walk into reception, untill the time you walk back out the door, the customer focused service is an experience of exceptional quality

Service

As above

Service

Problem was solved the same day and I picked my car up late afternoon and I am completely satisfied.

Service

Extremely good understanding of my requirements and assistance in trying to achieve them.

Service

Answered all questions. Quick. Polite.

Service

Debbie on Reception is always happy and so very helpful and ready to make you a coffee and see how you are are in general Its great Colchester will collect my car from Ipswich then take to Colchester for the works to be executed then return to me

Service

Polite staff. Good facilities. Good service.

Service

Great service

Service

The service was completed quickly and I had no issues. Communication was very good and I wasn't kept waiting at any point.

Service

Friendly, timely service.

Service

A good experience

Service

Work was carried out on agreed time and use of curtacy car.

Service

As above

Service

Could be a bit sharper in branch

Service

Very good customer service

Service

Each contact and visit has been satisfactory

Service

Booking the service was a grind. I felt like I was speaking to someone who just didn't care!

Service

Value for money and helpful staff

Service

nice staff very caring

Service

Very efficient and friendly

Service

Booking was easy, speedy service, nice coffee whilst I waited.

Service

Friendly and everthing as expected

Service

Smooth trouble free experience from booking to collection . Thought the video was a nice touch.

Service

The MOT was fine. The work done on the car was expensive. The damage on the wheels is unfair.

Service

Courtesy car was provided as requested, kept informed of the progress.

Service

Reasonably quick service although expensive

Service

Great service and staff

Service

Good people. Work done to time. Good experience

Service

Staff were efficient & responded to comments; the loan car could have been cleaner and I'm advised by the dealer that it is addressing this as a matter of protocol for future loan cars.

Service

Prompt helpful and efficient

Service

General experience was very good, but courtesy car had literally no fuel in (warning light came on about 100 yards from the garage), and the valet of our car wasn't great.

Service

The customer service and driver that took me home are excellent

Service

Very happy to help, they did say it would be valeted... jet washed would've been a more accurate description. But other than that more than happy

Service

Staff were friendly and the video update on cars health very good.

Service

BMW 'Duty of Care' is meaningless. After discussion with her manager I was advised the car still had to be returned that night. I had no other way of returning home (20 miles) in rush hour traffic other than to drive my own vehicle.

Service

Good customer service

Service

First class all round. A totally trouble free experience.

Service

Always a pleasure. Have been coming to this dealership since 2002

Service

Over my 7 years of BMW ownerships I've always received excellent customer service from Cooper Colchester in both sales and service. I would thoroughly recommend them.

Service

Very happy, car need repairs and only had days left on the warranty, the car was in and out in two days, all under warranty, excellent!!!

Service

Good helpful staff!

Service

Quality service

Service

They do what they say they are going to do and even washed the car.

Service

Following a health check some things were discovered, which was fully explained to us. I also received an email which enclosed a video of the technician going round the vehicle pointing out the things that required attention, which was very helpful.

Service

Efficient

Service

Brilliant people

Service

Peter Smith at BMW Colchester made the whole experience from start to finish completely effortless. The customer service level was the best I've experienced. I highly recommend him and the whole Colchester branch.

Sales
Thank you for your wonderful feedback Mr Wenden, Peter really does appreciate it. Regards Scot Grant (Head of Business)

Very helpful and friendly staff.

Sales

Only the part exchange deal could have been better. The vehicle was in excellent condition but the figure was low.

Sales

Very good communication open and honest dialogue when purchasing the new car.

Sales
We pride ourselves on open and honest communication with our valued customers. Thanks for the comments Mr McCarthy. Regards, Scot Grant (Head of Business)

The team could not have been more helpful

Sales

Staff were both helpful, professional and at no time felt pressurised in either making a decision or buying, after completing the purchase of my M2 competition, we felt so comfortable we purchased a second hand 225d cabriolet for my wife as well!

Sales
Such great feedback Mr Watson, thank you so much! We really appreciate your business. Regards Scot Grant (Head of Business)

Having had a BMW on the Motability scheme before, I was keen to have another one. I was helped by Paul Bryant at the Colchester branch and found him to be compassionate and very knowledgeable, making sure I had the right car for my needs.

Sales

The customer service provided by Phil was exactly what you would expect from BMW - above and boyond! I am very pleased with the overall experience and customer care provided throughout the whole process.

Sales

Peter Smith, whom I dealt with, was extremely helpful and professional at all times and made the experience so much better with his manner and help.

Sales

Always made to feel welcome, refreshments are always offered, great friendly customer service.

Sales

Was very friendly. My two children were catered for. Very comfortable, stress free experience.