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the staff there were aware of commercial concerns over cost and made sure despite the tough times we operate in, that the customer did not suffer and enjoyed the experience
My service advisor, Liam Fordham kept me updated as to the progress of the repairs and was courteous and professional throughout
Everything I asked to be done was done and in a professional way.
Everyone is so helpful in tough times
Easy process, nice receiption, great communication
The customer service I received from Megan was fantastic! She kept me well informed during the day advising me when my vehicle had gone into the workshop and as soon as it was ready. She went through my Vehicle check with explaining it in detail.
Very good customer service and knowledge of the car.
The service was completed on time and exactly as specified. The personnel were polite and considerate.
Good communication from the people in the service department who were friendly and informative and kept me in the loop.
The dealership staff were professional and accommodating
Service excellent as usual
EXPLAINED ISSUE AND REOLVED QUICKLY
Friendly and efficient service and attentions
Friendly, efficient & helpful ...no request is too much trouble & would recommend to any BMW owner.
Nothing to complain about.
Always quick to respond and deal with any issues
very good service
Always a good experience using Colchester BMW
Work was done immediately at a very good price and friendly staff
Always use cooper bmw Colchester. 5 star service every time
Kept informed of what was required. Problem with Airconditioning was fixed
They communicated well and the job was done on time
We were kept informed. Our vehicle was serviced and repaired and all ok
Very good service
easy book in ,nice staff,good parking, good quality of workmanship/
Friendly, efficient service given every time
The service i have received i have been satisfied with
New purchase & had a couple of problems which were resolved with no fuss!!
Excellent service kept in touch everything repaired and honoured the extended warranty I negotiated when I purchased my 5 series from Vines Redhill. Colchester are my nearest dealer since I moved so will get my car in future when needed.
Staff are excellent and very accommodating
I was pleased to find my car had been cleaned
Service is A+
My car wasnt saying a service was due when it went in but it is now. I have tried calling, been promised a call back and it hasnt happened.
Very efficient service throughout.
Despite the inevitable impact of lockdown and delayed delivery I felt that the dealership and my sales contact went out of their way to keep me informed regularly throughout.
Couldn't fault service.
Very satisfied with the Sales team Gordon Ash always looks after me very well.
Excellent customer service from this dealership and staff, particularly in respect of Ricky Clarke who was extremely helpful in sourcing the car we desired
An excellent service overall from highly professional and very knowledgeable staff; nothing was too much trouble and all aspects of the sale were clearly explained in an unpressured environment. A great experience dealing with such personable guys.
Everything went smoothly
Staff were friendly, knowledgeable and approachable. Spent most of my time at BMW dealing with Ricky, can't recommend him highly enough not just good at his job but a real top class genuine bloke.
We ordered and purchased the car during the Coronavirus pandemic. The Centre was well ordered and we felt safe. Very good! The staff were polite, friendly, professional, knowledgeable and keen to help ensure our new car fitted our needs and wishes.
The salesman who I dealt with gave excellent service, returning my calls and keeping me informed of the purchase process all the way through
We have dealt with Paul Bryant previously and are confident that he will give us the best product based on our needs, he is extremely polite, professional and knowledgeable.
Ricky Clarke kept us informed and answered all our enquiries.
A simple transaction with courtesy updates throughout and after completion of sale.
Smooth, efficient and timely processes and purchase.
I cannot think of anything more that we could have asked for or expected.
I received great service & felt valued by all concerned
Everything is always done to fit around me or my work schedule/family life. BMW Cooper Colchester is always of a very high standard when it comes to customer service, retaining customers and offering great deals. Peter Smith is a credit to BMW
With COVID-19 we was still able to collect are car and was given all the correct information and stuff we needed.
Ricky Clarke is a really personable & professional man. This is the 2nd BMW he has sold to me over the last three years. He is really easy to get on with & makes the buying process an easy and hassle free experience.
Really helpful sales team and quick to put things right, or provide more help!/information when needed.
I was completely satisfied with service and now with the car itself Quality on both counts!!
Discussed what I wanted and not what they had! Paul Bryant is an asset to your sales team
As always, fantastic service from Peter Smith
Very satisfied with Paul
It was well organised, Peter was on hand to walk me through everything.
Helpful, friendly service
Even with the covid pandemic, we were treated with respect and in a most amiable manner over all aspects of purchasing a new vehicle.
Efficient friendly service