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In these challenging times, the whole service experience was as good as can be.
Great communication and flawless despite challenges of COVID
Staff professional, helpful and easy to deal with.
First time I have visited this dealership, despite Covid the whole process was very efficient, I will certainly be happy to use Coopers for future service needs.
Personable reception and feedback during the service and video of work carried out
Covid procedures were good, service was swift.
The issue was dealt with quickly, good communication throughout
No problems whatsoever.
Cooper at Colchester is a pleasure to deal with. Always friendly and helpful. Liam Fordham and his staff are excellent.
Provided with what was required.
Really good service arranging handing over a courtesy car with minimal fuss, so that my car could have its recall sorted.
Amy Braithwaite answered all my questions, she have provided best service's what u can get.
Very satisfied. Couldn't fault the service
Despite COVID everything was smooth and easy
Amy Braithwaite was extremely helpful and sorted out our issues quickly and efficiently. I would throughly recommend her and will request her again.
Pleasant staff and
They really helped me and were very respectful and were on my side to ensure my car was back up and running.
Following a poor experience at BMW Cooper Chelmsford I found Liam Fordham to be excellent to deal with, providing superb customer service with regular updates and a satisfactory resolution. To top it off, he spoke with his supervisor through no reque
It all worked like clockwork and everything that needed to be done was completed satisfactorily
Very friendly as usual, Olly and Amy were very efficient and welcoming The video was very professional and useful as well!
Friendly helpful service
All as agreed...
Always great service from Jade Smith and the team, even during these challenging times.
MOT and service is always
Did what they said they would.
Work completed to high standard and customer care relations were exceptional. I am due a new vehicle and I was reluctant to get another bmw because of this issue. The way the dealership and bmw handled this issue has totally restored my faith in bmw
I was updated on a regular basis & knew exactly when to expect the car & that it was as good as it could be.
Excellent, professional and friendly service.
All employees were very friendly and I was made to feel important as a customer.
Easy to arrange the service and also collection of vehicle and after service return.
Efficient and professional
The team are friendly and professional. Booking was easy and the price was very reasonable
Again the service and service manager jade smith was excellent
Helped with sorting out first service as well
Friendly staff who offer great service
It was completed in the given time and also included a changeover to my winter tyres.
From the booking, administration and engineer, I received nothing but top level service.
Service levels at Colchester BMW have always surpassed my expectation which increase every time that I use them. I was kept informed daily to progress and they dealt with the loan car and were always professional and efficient.
All staff excellent
Jade dealt with inquiring professionally Thanks
Everything worked well and as expected.
Vehicle was collected when specified & every thing was handled to my satisfaction
Everything went smoothly.
Had an emergency & Coopers got us in without an appointment & had us back on the road by the end of the day
The service provided by the lady in the service department was excellent. Unfortunately I had several issues which was not her fault. She helped as best as she could which I appreciate.
Always a good job done with care, and the complimentary car wash is just excellent.
excellent service from staff
As always BMW provides an Excellent service my own experience and from hearsay of other friends who have owned or own BMW's
friendly reception and service adviser. a very thorough vehicle review from the workshop and a knowledgeable service engineer.
Liam Fordham was excellent in organising the warranty claim and keeping me up to date with the progress of my repair.
Found fault kept me informed including total cost
Under difficult Covid constraints every effort was made to make the experience as enjoyable as possible.
Amazing service as usual from my local Inchcape dealership (Cooper BMW) - especially Phil Graylen
Please see my first answer
I was very happy wiv my experience of the bmw dealership in colchester and will recommend there dealership and tell them to speak to Alex as couldn't be any happier with the service he surplied
I can rely on Peter Smith to ensure everything is covered and goes to plan.
Excellent service. Clearly a well managed firm.
All of the staff we came in contact with showed the perfect balance between professionalism and friendliness
Pleased throughout, could not be faulted.
I have purchased other cars from Colchester and would strongly recommend them to anyone and my car is amazing
Ricky Clarke in sales, was incredibly helpful and patient. Matthew in finance was excellent at explaining the process and put me at ease.
It was simple, fast and everything had been thought of. As customers it couldn't have been easier for us.
Cooper Colchester gave excellent service throughout the process in restricted circumstances. Safety of customers and staff were clearly of paramount importance.
Given the current circumstances it was still a great service being kept up to date via email on the progress of my order.