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Oliver and Amy made the whole experience easy and pleasant start to finish. Promises delivered and exceeded. Credit to your company
I had a terrible experience with BMW Chelmsford which is why I went to Colchester. The contrast was light and day. Excellent customer service, felt I was being listened to. Friendly staff and overall very helpful
I received a first class service on my visit and greatly appreciated the fact that they looked at my vehicle without an appointment.
The first sign of any problem with the car the technician knows the answers and deal with it straight away so I'm always confident knowing my car is safe to drive on the road.
Reception and service personnel very pleasant and professional. Treated as adult and not told I was brilliant because I could remember my name. Internet good and range of drinks fine.
Kept me informed, communication between dealership and customer is essential, someones car is very important to them on every level. This they were very good at even sent me a video of what was wrong. Car is under warranty, no quibbles excellent
All completed in the time stated
No quibbles, excellent communication as well.
The service itself was efficiently handled with good communication, if rather expensive.
The only slight problem was that the service warning light and mileage was not reset. I currently have been unable to return to have this resolved.
Generally this was the best experience that I have had....praise to Megan to dealt with me efficiently.
Great facilities and attentive staff
Everything was done perfectly and when they said it would be.
One would have expected to have the vehicle cleaned internally, after the first service although it was washed down externally. It's not a complaint, just a thought that's all!
Staff were very helpful
The car wasn't overly clean when received.
There is nothing to complain about.
the cleaning of the car could have been better left it very smeary.
The customer service are always happy to help but the engineers took along time to find the fault on the car felt they did not listen to us
Extremely professional and more than happy with the service received
I had a query regarding a tiny bit of corrosion on the door panel. There was no quibling and the car has been booked in to sort it within a few days.
Thank you for the positive and constructive feedback Mr Robertson. We always take our BMW Warranty work very seriously. Regards, Scot Grant (Head of Business)
In the 6 years since I bought the car new from the Cooper Colchester, I have experienced very good service support from, and rapport with, that BMW Centre, even though I live much nearer to a different Cooper dealership.
Thank you for the kind feedback Mr Crane. It is always a pleasure to see you here in Colchester BMW. Regards, Scot Grant (Head of Business)
Extremely expensive over £300 for 1st service.
Hello Mr Smith, we do offer pay monthly service plans which you may be interested in. Please let us know if you would like a quote. Regards.
Always friendly and helpful staff members
Ease of drop off, dealership rings when they say they will and car is ready when they say it will be and all done with a smile.
Upto now I have always had the vehicle in on time , and most important to me , it's back on time , small things like that can make the difference!
Thank you for your positive comments Mr Treweek. Punctuality is one of our key focus areas in Aftersales, so its great to see it being acknowledged. Regards, Scot Grant (Head of Business)
Kept informed at all stages of the free service and recall.
Thank you for the positive feedback, we really appreciate it when customers acknowledge the service they have received. Scot Grant (Head of Business)
As per above. I purchased a BMW X3 from you in July but never again will I. I am due to change my car in the next 6 months and was looking to buy a X5, not now. I will look at alternatives
It is a real shame to read your comments Mr Rogers. And from carrying out an internal investigation it would seem certainly some crossed wires. Here at Cooper Colchester we pride ourselves on being a Top 50 BMW site for great customer service. If you would like to me email me directly I will gladly address your concerns. Regards, Scot Grant. (Head of Business)
Bit surprised with the price as my car has only accumulated 17000 miles since I've had it - thought maybe some of the things would not need doing?
Lots of hot and cold drinks. Lots of sofas and polite friendly staff
Everything completed with no problems
Very good service in a day, and identified a winter tyre that had previously been put on the wrong way round and corrected it for me.
I never have any problems with the booking in or the quality of the service received. However, this is the second time in a row that the reset on my tyres has been set up but never carried out. As it is not difficult to do I obviously done it myself.
Mr Holmes, please contact us directly on 01206 751100 for all future bookings. We would love to deal with you directly moving forwards. Regards Scot Grant (Head of Business)
Easy to book, organise and ready when they said it would be
Usually I couldn't fault the service, but the car wasn't valeted this time around
High quality service from all the team at Coopers and the show room was of the highest standards
Product recall was handled efficiently, explanation for tyre wear not convincing
Good professional service
Right from reception staff to service staff my visit was very pleasing
Problem was solved the same day and I picked my car up late afternoon and I am completely satisfied.
From the moment you walk into reception, untill the time you walk back out the door, the customer focused service is an experience of exceptional quality
Extremely good understanding of my requirements and assistance in trying to achieve them.
Answered all questions. Quick. Polite.
Debbie on Reception is always happy and so very helpful and ready to make you a coffee and see how you are are in general Its great Colchester will collect my car from Ipswich then take to Colchester for the works to be executed then return to me
Polite staff. Good facilities. Good service.
The service was completed quickly and I had no issues. Communication was very good and I wasn't kept waiting at any point.
Friendly, timely service.
A good experience
Work was carried out on agreed time and use of curtacy car.
A great all round service
A really great dealership with a lovely team. An absolute pleasure to deal with.
Thanks Elliot, we always have lots of fun selling you new cars. Thanks for choosing Cooper Colchester. Regards Scot, David and Peter.
Alex is excellent very helpful and considerate.
Everything went smoothly from the time I purchased, receiving updated by calls right upto the collection of my vehicle.
Although undergoing a refit, staff were friendly and helpful and kept me uo to date with progress.
we experienced no problems
Peter Smith at BMW Colchester made the whole experience from start to finish completely effortless. The customer service level was the best I've experienced. I highly recommend him and the whole Colchester branch.
Thank you for your wonderful feedback Mr Wenden, Peter really does appreciate it. Regards Scot Grant (Head of Business)
Very helpful and friendly staff.
Only the part exchange deal could have been better. The vehicle was in excellent condition but the figure was low.
Very good communication open and honest dialogue when purchasing the new car.
We pride ourselves on open and honest communication with our valued customers. Thanks for the comments Mr McCarthy. Regards, Scot Grant (Head of Business)
The team could not have been more helpful