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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Meet the team

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Scot Grant

Head of Business

Dan Gregory

Aftersales Manager

David Cooper

Sales Manager

Daniel Rowland

Retail Manager

Matthew Beales

Retail Manager

Alex Waters

New Car Sales Executive

Phil Graylan

New Car Sales Executive

Paul Bryant

New Car Sales Executive

Peter Smith

New Car Sales Executive

Ian Smith

Used Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

polite service

Service

excellent service

Service

Good service. Staff were very professional

Service

The gentleman I dealt with was thoroughly professional, helpful and informative.

Service

Excellent customer service and good value for money, very competitive on price.

Service

Always go out of their way to help. Really impressed by price on this occasion.

Service

Telephones promptly when additional work was discovered and was able to agree the work to be done over the phone.

Service

No issues.

Service

Very clean, efficiently handled, staff made contact when they said they would. It was nicely managed. Well done.

Service

Good advice and direction and everything went well and on time

Service

Quick and efficient

Service

I pay monthly for my car. A reasonable amount each month. And despite being outside of a service plan I felt like I received a premium service which is expected from a reputable car company.

Service

Pleasant, knowledgeable and helpful staff.

Service

You always know what your getting and how much the final bill is before BMW start the work on your car

Service

Our sales rep Alex Waters represented Cooper Colchester in the best possible way considering these difficult times going out of his way to make the sale and handover easy for us

Service

Very relaxed feeling with clear use of new measures being demonstrated, felt safe!

Service

Very efficient.

Service

The team were very friendly. I used both the Connected App and spoke to the receptionist over the phone who was very friendly. Liam Fordham handled the service for me and he was very good and dealt with the process efficiently and carefully. Verygood

Service

Completely satisfied

Service

The staff were far more polite and helpful than I experienced last year, I was treated as a integral part of the service industry.

Service

I was well informed and the job was done quickly and to my satisfaction

Service

Prompt service with 'your car ready call' made to me in about two hours. Car received in a very clean condition.

Service

The service offered by this dealership has always been first class. Friedly, helpful, but above all, highly professional.

Service

Charlie dealt with our visit in a pleasant and informative way ...

Service

Cooper Colchester have adapted well to these difficult times.

Service

My service advisor was Liam absolutely first class

Service

Did exactly what they promised. Very quick timescale for completion.

Service

Colchester BMW are fantastic they do everything you want them to and more.

Service

I am completely satisfied with everything that was done

Service

Again, very friendly and very efficient

Service

Excellent service, very professional and still personal.

Service

Seen on time and car sparkling clean upon collection.

Service

Arrangements were straightforward, friendly and businesslike. No surprises.

Service

all dealt with professionally and efficiently

Service

The team carried out all of the work efficiently and within the pre service discussed budget

Service

Particularly at these difficult times the reception and customer interface areas were spotless, well supplied with sanitiser and staff could be seen to clean surfaces after each customer. The appointment system worked well and I was treated very well

Service

Furloughed staff made life difficult but eventually normal service was resumed

Service

from the speed of the completion of the work, to phone contact with members of staff, to the ease of booking and generally throughout the customer service was first class !

Service

Liam Fordham is always helpful , polite, and engaging. He helps justify the costs and effort of going to Colchester

Service

Amy is very helpful and sincere, i feel she is honest with me, also reads into the situation very well

Service

Had 2 tyres fitted which were £50 per tyre more expensive than a colchester tyre fitting garage. Had a problem with wheel rust which Oliver Flight helped me with. Customer service continues to be excellent which is why paying more is worth it.

Service

quality of service

Service

The staff are courteous and helpful, my issue is not with the service but the need to use it so often.

Service

dealt with the warranty quickly and on time.

Service

Really good workmanship and they really care about customer service and demands which we have.

Service

Car ready on time with all the work completed.

Service

All safety precautions in place,service advisor Liam Fordham was extremely helpful,polite and professional and talked me through everything I needed to know

Service

Staff very helpful.

Service

The waiting area was very clean and staff very helpful and polite.

Service

I was dealt with promptly & courteously

Service
Thank you for your feedback Mr Metcalfe, we look forward to seeing you again soon.

Liam (?). Very friendly and personable and attentive to my requirements.

Service
Thanks so much for such positive and thoughtful feedback. It is appreciated.

Excellent service and kept me informed at every point

Service
Thank you for such positive and constructive feedback at this time, it is very much appreciated.

Always good, polite, knowlegeable

Service

Team were great

Service
Thank you for such positive and constructive feedback. Our team are delivering first class service in an incredibly safe way during this time. They really appreciate it being noted and acknowledged. Regards, Scot Grant.

Attentiveness of Peter when dealing with us, without being pushy Took proper time to assist us with determining the car we wanted