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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Meet the team

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Scot Grant

Head of Business

Dan Gregory

Aftersales Manager

David Cooper

Sales Manager

Daniel Rowland

Retail Manager

Matthew Beales

Retail Manager

Alex Waters

New Car Sales Executive

Phil Graylan

New Car Sales Executive

Paul Bryant

New Car Sales Executive

Peter Smith

New Car Sales Executive

Ian Smith

Used Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and efficient service and attentions

Service

Friendly, efficient & helpful ...no request is too much trouble & would recommend to any BMW owner.

Service

Nothing to complain about.

Service

Always quick to respond and deal with any issues

Service

Excellent service

Service

very good service

Service

Always a good experience using Colchester BMW

Service

Work was done immediately at a very good price and friendly staff

Service

Excellent service

Service

Always use cooper bmw Colchester. 5 star service every time

Service

Kept informed of what was required. Problem with Airconditioning was fixed

Service

They communicated well and the job was done on time

Service

We were kept informed. Our vehicle was serviced and repaired and all ok

Service

Very good service

Service

Friendly, efficient service given every time

Service

easy book in ,nice staff,good parking, good quality of workmanship/

Service

The service i have received i have been satisfied with

Service

New purchase & had a couple of problems which were resolved with no fuss!!

Service

Excellent service kept in touch everything repaired and honoured the extended warranty I negotiated when I purchased my 5 series from Vines Redhill. Colchester are my nearest dealer since I moved so will get my car in future when needed.

Service

Staff are excellent and very accommodating

Service

I was pleased to find my car had been cleaned

Service

Service is A+

Service

My car wasnt saying a service was due when it went in but it is now. I have tried calling, been promised a call back and it hasnt happened.

Service

Start to finish was very straightforward and professional. Very happy with the overall service. Staff very polite.

Service

We had a few issues on this occasion, but Liam Ford provided an excellent service and kept us informed at all times. We can't thank him enough for dealing with the problem (missing part that had to be obtained from Germany).

Service

I expect better from BMW

Service

Very pleasant and knowledgeable staff

Service

Excellent service!

Service

HAVE KNOWN A LOT OF THE STAFF FOR SOME CONSIDERABLE TIME ALWAYS FRIENDLY AND HELPFUL

Service

The repair required was completed speedily and satisfactorily

Service

Ditto above.

Service

When speaking to the service personnel they knew what the were talking about including the receptionist who booked the car in for the service.

Service

Great staff who always make every effort to ensure I am satisfied. Really love the new measures in place and felt safe!

Service

Completed to my satisfaction.

Service

Efficient and effective

Service

Especially in light of the Covid 19 restrictions- all went as expected and the staff were friendly and helpful.

Service

The enthusiasm, knowledge and professionalism from Matthew Beals makes for a relaxed and unpressurised experience. Peter Smith is a class act, totally trustworthy, professional and look forward to dealing with him again next time.

Service

always seems polite, professional and communicative

Service

Everything explained and carried out efficiently

Service

Good service. Staff were very professional

Service

excellent service

Service

polite service

Service

The gentleman I dealt with was thoroughly professional, helpful and informative.

Service

Excellent customer service and good value for money, very competitive on price.

Service

We ordered and purchased the car during the Coronavirus pandemic. The Centre was well ordered and we felt safe. Very good! The staff were polite, friendly, professional, knowledgeable and keen to help ensure our new car fitted our needs and wishes.

Sales

The salesman who I dealt with gave excellent service, returning my calls and keeping me informed of the purchase process all the way through

Sales

We have dealt with Paul Bryant previously and are confident that he will give us the best product based on our needs, he is extremely polite, professional and knowledgeable.

Sales

Ricky Clarke kept us informed and answered all our enquiries.

Sales

A simple transaction with courtesy updates throughout and after completion of sale.

Sales

Smooth, efficient and timely processes and purchase.

Sales

I cannot think of anything more that we could have asked for or expected.

Sales

I received great service & felt valued by all concerned

Sales

Everything is always done to fit around me or my work schedule/family life. BMW Cooper Colchester is always of a very high standard when it comes to customer service, retaining customers and offering great deals. Peter Smith is a credit to BMW

Sales

With COVID-19 we was still able to collect are car and was given all the correct information and stuff we needed.

Sales

Ricky Clarke is a really personable & professional man. This is the 2nd BMW he has sold to me over the last three years. He is really easy to get on with & makes the buying process an easy and hassle free experience.

Sales

Helpful, friendly service

Sales

Really helpful sales team and quick to put things right, or provide more help!/information when needed.

Sales

It was well organised, Peter was on hand to walk me through everything.

Sales

As always, fantastic service from Peter Smith

Sales

I was completely satisfied with service and now with the car itself Quality on both counts!!

Sales

Very satisfied with Paul

Sales

Discussed what I wanted and not what they had! Paul Bryant is an asset to your sales team

Sales

Even with the covid pandemic, we were treated with respect and in a most amiable manner over all aspects of purchasing a new vehicle.

Sales

No problems

Sales

Efficient friendly service

Sales

Smooth transition considering current situation

Sales

I have dealt with Peter Smith at BMW Colchester for 20+ years and he has sold me virtually all my BMW's over that period. He is a very friendly, efficient and knowledgeable sales representative.

Sales

Attentiveness of Peter when dealing with us, without being pushy Took proper time to assist us with determining the car we wanted