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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Meet the team

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Scot Grant

Head of Business

Dan Gregory

Aftersales Manager

David Cooper

Sales Manager

Daniel Rowland

Retail Manager

Matthew Beales

Retail Manager

Alex Waters

New Car Sales Executive

Phil Graylan

New Car Sales Executive

Paul Bryant

New Car Sales Executive

Peter Smith

New Car Sales Executive

Ian Smith

Used Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff are excellent and very accommodating

Service

I was pleased to find my car had been cleaned

Service

Service is A+

Service

My car wasnt saying a service was due when it went in but it is now. I have tried calling, been promised a call back and it hasnt happened.

Service

Start to finish was very straightforward and professional. Very happy with the overall service. Staff very polite.

Service

We had a few issues on this occasion, but Liam Ford provided an excellent service and kept us informed at all times. We can't thank him enough for dealing with the problem (missing part that had to be obtained from Germany).

Service

I expect better from BMW

Service

Excellent service!

Service

Very pleasant and knowledgeable staff

Service

HAVE KNOWN A LOT OF THE STAFF FOR SOME CONSIDERABLE TIME ALWAYS FRIENDLY AND HELPFUL

Service

The repair required was completed speedily and satisfactorily

Service

Ditto above.

Service

When speaking to the service personnel they knew what the were talking about including the receptionist who booked the car in for the service.

Service

Great staff who always make every effort to ensure I am satisfied. Really love the new measures in place and felt safe!

Service

Completed to my satisfaction.

Service

Efficient and effective

Service

Especially in light of the Covid 19 restrictions- all went as expected and the staff were friendly and helpful.

Service

The enthusiasm, knowledge and professionalism from Matthew Beals makes for a relaxed and unpressurised experience. Peter Smith is a class act, totally trustworthy, professional and look forward to dealing with him again next time.

Service

always seems polite, professional and communicative

Service

Everything explained and carried out efficiently

Service

excellent service

Service

polite service

Service

Good service. Staff were very professional

Service

The gentleman I dealt with was thoroughly professional, helpful and informative.

Service

Excellent customer service and good value for money, very competitive on price.

Service

Always go out of their way to help. Really impressed by price on this occasion.

Service

No issues.

Service

I pay monthly for my car. A reasonable amount each month. And despite being outside of a service plan I felt like I received a premium service which is expected from a reputable car company.

Service

Telephones promptly when additional work was discovered and was able to agree the work to be done over the phone.

Service

Very clean, efficiently handled, staff made contact when they said they would. It was nicely managed. Well done.

Service

Quick and efficient

Service

Good advice and direction and everything went well and on time

Service

Pleasant, knowledgeable and helpful staff.

Service

You always know what your getting and how much the final bill is before BMW start the work on your car

Service

Our sales rep Alex Waters represented Cooper Colchester in the best possible way considering these difficult times going out of his way to make the sale and handover easy for us

Service

Very relaxed feeling with clear use of new measures being demonstrated, felt safe!

Service

Very efficient.

Service

The team were very friendly. I used both the Connected App and spoke to the receptionist over the phone who was very friendly. Liam Fordham handled the service for me and he was very good and dealt with the process efficiently and carefully. Verygood

Service

Completely satisfied

Service

The staff were far more polite and helpful than I experienced last year, I was treated as a integral part of the service industry.

Service

I was well informed and the job was done quickly and to my satisfaction

Service

Prompt service with 'your car ready call' made to me in about two hours. Car received in a very clean condition.

Service

The service offered by this dealership has always been first class. Friedly, helpful, but above all, highly professional.

Service

Charlie dealt with our visit in a pleasant and informative way ...

Service

Cooper Colchester have adapted well to these difficult times.

Service

My service advisor was Liam absolutely first class

Service

Did exactly what they promised. Very quick timescale for completion.

Service

Colchester BMW are fantastic they do everything you want them to and more.

Service

Again, very friendly and very efficient

Service

I am completely satisfied with everything that was done

Service

Seen on time and car sparkling clean upon collection.

Service

Excellent service, very professional and still personal.

Service

Arrangements were straightforward, friendly and businesslike. No surprises.

Service

all dealt with professionally and efficiently

Service

The team carried out all of the work efficiently and within the pre service discussed budget

Service

Furloughed staff made life difficult but eventually normal service was resumed

Service

Particularly at these difficult times the reception and customer interface areas were spotless, well supplied with sanitiser and staff could be seen to clean surfaces after each customer. The appointment system worked well and I was treated very well

Service

from the speed of the completion of the work, to phone contact with members of staff, to the ease of booking and generally throughout the customer service was first class !

Service

Liam Fordham is always helpful , polite, and engaging. He helps justify the costs and effort of going to Colchester

Service

Had 2 tyres fitted which were £50 per tyre more expensive than a colchester tyre fitting garage. Had a problem with wheel rust which Oliver Flight helped me with. Customer service continues to be excellent which is why paying more is worth it.

Service

Amy is very helpful and sincere, i feel she is honest with me, also reads into the situation very well

Service

No problems

Sales

Efficient friendly service

Sales

Smooth transition considering current situation

Sales

I have dealt with Peter Smith at BMW Colchester for 20+ years and he has sold me virtually all my BMW's over that period. He is a very friendly, efficient and knowledgeable sales representative.

Sales

Attentiveness of Peter when dealing with us, without being pushy Took proper time to assist us with determining the car we wanted