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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Meet the team

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Scot Grant

Head of Business

Dan Gregory

Aftersales Manager

David Cooper

Sales Manager

Daniel Rowland

Retail Manager

Matthew Beales

Retail Manager

Alex Waters

New Car Sales Executive

Phil Graylan

New Car Sales Executive

Paul Bryant

New Car Sales Executive

Peter Smith

New Car Sales Executive

Ian Smith

Used Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

the staff there were aware of commercial concerns over cost and made sure despite the tough times we operate in, that the customer did not suffer and enjoyed the experience

Service

My service advisor, Liam Fordham kept me updated as to the progress of the repairs and was courteous and professional throughout

Service

Everything I asked to be done was done and in a professional way.

Service

Everyone is so helpful in tough times

Service

Easy process, nice receiption, great communication

Service

The customer service I received from Megan was fantastic! She kept me well informed during the day advising me when my vehicle had gone into the workshop and as soon as it was ready. She went through my Vehicle check with explaining it in detail.

Service

Very good customer service and knowledge of the car.

Service

The service was completed on time and exactly as specified. The personnel were polite and considerate.

Service

Good communication from the people in the service department who were friendly and informative and kept me in the loop.

Service

The dealership staff were professional and accommodating

Service

Service excellent as usual

Service

EXPLAINED ISSUE AND REOLVED QUICKLY

Service

Friendly and efficient service and attentions

Service

Friendly, efficient & helpful ...no request is too much trouble & would recommend to any BMW owner.

Service

Nothing to complain about.

Service

Always quick to respond and deal with any issues

Service

Excellent service

Service

very good service

Service

Always a good experience using Colchester BMW

Service

Work was done immediately at a very good price and friendly staff

Service

Excellent service

Service

Always use cooper bmw Colchester. 5 star service every time

Service

Kept informed of what was required. Problem with Airconditioning was fixed

Service

They communicated well and the job was done on time

Service

We were kept informed. Our vehicle was serviced and repaired and all ok

Service

Very good service

Service

easy book in ,nice staff,good parking, good quality of workmanship/

Service

Friendly, efficient service given every time

Service

The service i have received i have been satisfied with

Service

New purchase & had a couple of problems which were resolved with no fuss!!

Service

Excellent service kept in touch everything repaired and honoured the extended warranty I negotiated when I purchased my 5 series from Vines Redhill. Colchester are my nearest dealer since I moved so will get my car in future when needed.

Service

Staff are excellent and very accommodating

Service

I was pleased to find my car had been cleaned

Service

Service is A+

Service

My car wasnt saying a service was due when it went in but it is now. I have tried calling, been promised a call back and it hasnt happened.

Service

Very efficient service throughout.

Sales

Despite the inevitable impact of lockdown and delayed delivery I felt that the dealership and my sales contact went out of their way to keep me informed regularly throughout.

Sales

Couldn't fault service.

Sales

Very satisfied with the Sales team Gordon Ash always looks after me very well.

Sales

Excellent customer service from this dealership and staff, particularly in respect of Ricky Clarke who was extremely helpful in sourcing the car we desired

Sales

An excellent service overall from highly professional and very knowledgeable staff; nothing was too much trouble and all aspects of the sale were clearly explained in an unpressured environment. A great experience dealing with such personable guys.

Sales

Everything went smoothly

Sales

Staff were friendly, knowledgeable and approachable. Spent most of my time at BMW dealing with Ricky, can't recommend him highly enough not just good at his job but a real top class genuine bloke.

Sales

We ordered and purchased the car during the Coronavirus pandemic. The Centre was well ordered and we felt safe. Very good! The staff were polite, friendly, professional, knowledgeable and keen to help ensure our new car fitted our needs and wishes.

Sales

The salesman who I dealt with gave excellent service, returning my calls and keeping me informed of the purchase process all the way through

Sales

We have dealt with Paul Bryant previously and are confident that he will give us the best product based on our needs, he is extremely polite, professional and knowledgeable.

Sales

Ricky Clarke kept us informed and answered all our enquiries.

Sales

A simple transaction with courtesy updates throughout and after completion of sale.

Sales

Smooth, efficient and timely processes and purchase.

Sales

I cannot think of anything more that we could have asked for or expected.

Sales

I received great service & felt valued by all concerned

Sales

Everything is always done to fit around me or my work schedule/family life. BMW Cooper Colchester is always of a very high standard when it comes to customer service, retaining customers and offering great deals. Peter Smith is a credit to BMW

Sales

With COVID-19 we was still able to collect are car and was given all the correct information and stuff we needed.

Sales

Ricky Clarke is a really personable & professional man. This is the 2nd BMW he has sold to me over the last three years. He is really easy to get on with & makes the buying process an easy and hassle free experience.

Sales

Really helpful sales team and quick to put things right, or provide more help!/information when needed.

Sales

I was completely satisfied with service and now with the car itself Quality on both counts!!

Sales

Discussed what I wanted and not what they had! Paul Bryant is an asset to your sales team

Sales

As always, fantastic service from Peter Smith

Sales

Very satisfied with Paul

Sales

It was well organised, Peter was on hand to walk me through everything.

Sales

Helpful, friendly service

Sales

Even with the covid pandemic, we were treated with respect and in a most amiable manner over all aspects of purchasing a new vehicle.

Sales

No problems

Sales

Efficient friendly service