Oliver and Amy made the whole experience easy and pleasant start to finish. Promises delivered and exceeded. Credit to your company

I had a terrible experience with BMW Chelmsford which is why I went to Colchester. The contrast was light and day. Excellent customer service, felt I was being listened to. Friendly staff and overall very helpful

I received a first class service on my visit and greatly appreciated the fact that they looked at my vehicle without an appointment.

The first sign of any problem with the car the technician knows the answers and deal with it straight away so I'm always confident knowing my car is safe to drive on the road.

Reception and service personnel very pleasant and professional. Treated as adult and not told I was brilliant because I could remember my name. Internet good and range of drinks fine.

Kept me informed, communication between dealership and customer is essential, someones car is very important to them on every level. This they were very good at even sent me a video of what was wrong. Car is under warranty, no quibbles excellent

All completed in the time stated

No quibbles, excellent communication as well.

The service itself was efficiently handled with good communication, if rather expensive.

The only slight problem was that the service warning light and mileage was not reset. I currently have been unable to return to have this resolved.

Generally this was the best experience that I have had....praise to Megan to dealt with me efficiently.

Great facilities and attentive staff

Everything was done perfectly and when they said it would be.

One would have expected to have the vehicle cleaned internally, after the first service although it was washed down externally. It's not a complaint, just a thought that's all!

Staff were very helpful

The car wasn't overly clean when received.

There is nothing to complain about.

the cleaning of the car could have been better left it very smeary.

The customer service are always happy to help but the engineers took along time to find the fault on the car felt they did not listen to us

A great all round service

A really great dealership with a lovely team. An absolute pleasure to deal with.

Alex is excellent very helpful and considerate.

Everything went smoothly from the time I purchased, receiving updated by calls right upto the collection of my vehicle.

Good service

Good salesman

Although undergoing a refit, staff were friendly and helpful and kept me uo to date with progress.

we experienced no problems