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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Scot Grant

Head of Business

Dan Gregory

Aftersales Manager

David Cooper

Sales Manager

Darren Nolan

Used Car Retail Manager

Daniel Rowland

Used Car Retail Manager

Alex Waters

New Car Sales Executive

Phil Graylan

New Car Sales Executive

Paul Bryant

New Car Sales Executive

Peter Smith

New Car Sales Executive

Ian Smith

Used Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As stated above the attitude of the service agent was not very welcoming.

Service

The staff at Cooper were efficient and friendly; I was regularly kept up to date and any issues were resolved promptly. The report given by the service technician was very helpful.

Service

My contact was Alicia Patmore who was fantastic in arranging a lift to and from the train station from the dealership, and in keeping me up to date with progress during the day.

Service

Go beyond the call of duty

Service

Dealt with in a friendly & efficient manner on arrival,the provision of coffee & magazines while we are waiting is very thoughtful.

Service

Have not always had good experiences here but this time was very good overall.

Service

Everyone was very knowledgeable.

Service

I told servicing my battery was flat. They replaced the battery but did not diagnose the fault. Hence, the morning after I had picked the car up it was flat again. Did I need a new one? Fault was diagnosed but dealer insisted on v expensive repair.

Service

Communication was superb even though they could not find some of the issues they have done everything expected and now it's rebooked to have the work completed

Service

quick and efficient -did repair while I waited and time estimate for doing so was accurate.

Service

Very efficient and knowledgeable

Service

Work carries out was very good

Service

The actual service experience from the staff was very good but not happy as shown above

Service

so far no problems

Service

All done effeciently

Service

very polite

Service

Thereafter to find and resolve problem with ignition

Service

BMW direct dealt with my fault fantastically then handed me over to Cooper Colchester. I arrived and they were not prepared for me. My Enterprise courtesy vehicle arrived on time but Cooper Colchester kept me waiting for an hour to drop off my car

Service

There has been a repair and only time will tell if this has been successful

Service

Always had good service from the team

Service

Very satisfactory service

Service

Every one from receptionist to sevice manager very helpful and professional

Service

They couldn't have done any more for me. What a great bunch of people!

Service

Service was good overall. Looked at potential warranty job at same time. Only problem was service pack. I was told could be added to car anytime but was told by cooper Colchester has to be on before 17,500 miles. Very disappointed by this.

Service
Hello Mr Facey, thank you for taking the time to leave us valuable feedback. It is a shame that you were previously mis-informed regarding the pucrhasing of a BMW Service package, however the information you have recieved from the Colchester Service team is 100% accurate. Regards, Scot Grant - Head of Business.

Excellent service

Service

The key to great service apart from the obvious, is consistency. Time and time again Cooper Colchester achieve and exceed expectation. Polite and courteous from start to finish. A fabulous ambassador for the BMW brand.

Service

Everything was comprehensive and detailed, with the very best communication before during and after the service.

Service

All very good. I particularly liked the short video sent through by the technician while he was under the vehicle

Service

Pleased with the service and retailer contact. I do not like the call centre as it's unhelpful and time consuming. Better to contact the retailer directly.

Service

Because I am happy with the service and attention both the car and I received.

Service

Kept informed of work to be carried out, so no nasty surprises at collection.

Service

Whilst I had to wait around 10 minutes to see the person who booked my car in, it was in a comfortable waiting room with some good coffee.

Service

Good service and complete works on time.

Service

Good service, good communication,

Service

My husband was not kept waiting, staff very helpful and informative.

Service

Due to the number of visits made in what is a telatively short period of BMW ownership I guess I am well qualified to comment and would therefore suggest the dealer has been as proactive as possible in sorting the problems.

Service

Warm welcome at reception and by Alicia and the events ambassador (can't remember his name). A lift home was arranged immediately. Video report received and soon after escorted back to dealership to collect my car. The valet was a bit lack lustre.

Service

Everything was covered

Service

Service was undertaken as per appointment plus lift into and back from town centre meant not having to wait in showroom for duration of service.Car was beautifully clean inside and out. Car drives beautifully,so couldn't ask for more

Service

Car booked in very fast for repair

Service

Excellent service

Service

Everything that Cooper Colchester said they would do was done with courtesy and without any hesitation or fuss.

Service

Would have given 5 stars but the parts hadn’t arrived on my first visit so had to re- book appointment

Service

Very satisfied

Sales

Salesman was very friendly, helpful and patient.

Sales

Process was very easy and the service was excellent. Paul Bryant explained the process from start to finish and kept me regularly updated. I would like to pass on my thanks to Paul and David Cooper for the service they both provided.

Sales

Phil Graylen at BMW Colchester was amazing and so helpful and genuine--very polite and patient--excellent knowledge of the product--He went to get the car from the compound to show it to my wife and myself

Sales

Customer Care has been excellent throughout the process.

Sales

Good communication, documentation handled quickly. One small point for future is that it would be more convenient if it was possible to sign all documents electronically.....

Sales

Excellent in every aspect

Sales

One salesman,Peter Smith at Colchester, assisted me through the whole process, and therefore understood and my requirements and could make suggestions. He did not pressurise me and gave me all the time necessary to make decisions. Excellent salesman

Sales

Really is top notch service with special thanks to Paul and Ben.Very well informed about progress and nothing too much trouble.

Sales

Paul Bryant was very helpful at every step along the sales process.

Sales

always helpful, kept in touch re dates of delivery

Sales

Straight forward provision of information by friendly knowledgeable staff

Sales

As above service and car all excellent

Sales

Totally satisfied with the purchase and collection of my new vehicle.