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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Meet the team

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Scot Grant

Head of Business

Matt Beales

Used Car Retail Manager

David Cooper

Sales Manager

Darren Nolan

Used Car Retail Manager

Dan Gregory

Aftersales Manager

Darren Gilbody

Combined Retail Manager

Ben Marshall

New Car Retail Manager

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Problem promptly diagnosed accurately, costs advised, parts ordered and fitted quickly (final cost was actually a few pounds less than first quote).

Service

Friendly helpful staff.

Service

I get sent a video of the car health check during the day, and get early warning of any attention the car may need

Service

Good ambiance, welcoming and nice coffee!

Service

no problems

Service

Greeted at arrival. Complimentary wifi and hot drinks. Work completed on time and to high standard. Costs and what would be done clearly explained in advance. Tyre price match pointed out - I hadn't been aware of this.

Service

I was surprised how long I had to wait for a free slot to bring the car in.They did not address one of the problems I mentioned on dropping the car offSince getting the car back I have noticed a high pitched whistling sound when drivging over 60mph

Service

A good service.

Service

Not good at all not happy no one had even contacted me

Service

Personal touch with the service and high standards, from the videos of health check to valet after service.

Service

No issues, service plan worked well saving me money on the day, which allowed me to have some extra service items carried out on the day.

Service

Issue sorted. Kept in touch to explain what was happening.

Service

Professional and friendly service. Problem resolved quickly and effectively.

Service

BMW SERVCE WERE POLITE

Service

Friendly, thorough and polite

Service

Very professional and friendly.

Service

Polite, professional and friendly.

Service

First service

Service

Help from charlie

Service

Everything was efficiently dealt with. And the car was nicely cleaned.

Service

Friendly and helpful service advisors, who recognised that an issue I had with my car, requiring repair, was worthy of requesting goodwill from BMW, which was mostly successful.

Service

Very polite, always putting customers first,

Service

Left car at arranged time. Drop off to local shops organised immediately for me by service staff. Service and recall initial investigation completed quickly

Service

Couldn’t have been any better!

Service

Friendly and attentive staff. Job completed as promised etc.

Service

The whole process of the service and MOT handled well.

Service

The whole experience was smooth, and handled very professionally. Especially the driving into and out of town while the car was being serviced.

Service

Whilst I am happy with the good level of service provided by the garage itself, I do not like Inchcape’s centralised booking system as it is too impersonal.

Service

quick and efficient booking, made to feel welcome on arrival,

Service

Superb vehicle collection and drop off

Service

Quick efficient service

Service

Professional service throughout. Made to feel welcome. Answered all my questions regarding the service off my car. The waiting area as always are excellent. Free tea coffee and snacks. Also the viewing area was excellent.

Service

Same as answer above

Service

We was advised we wouldn't need a service for 2 years, but because the car had been sitting in a compound for 9 months before being registered, we actually needed one after only 11 months! Not good!!

Service

My tyre went spontaneously flat so I suspected rim or tyre damage. A new tyre was ordered in readiness in case a replacement was needed. Luckily there was nothing amiss so I had asmall bill (unrelated) and reassurance

Service

Always efficient

Service

Good customer service

Service

I explain the situation to the service department and the complaint was just taken out of my hands and organise for me, to bring my car in.

Service

I usually wait at Coopers while my car receives the due attention. I consider that don’t have to wait any longer than necessary- all very efficient

Service

No fuss and everything done efficiently.

Service

car cleaning poor

Service

Swift check in and out - car taken care off efficiently.

Service

when booking the car in ,I was told that AC service will be done and was recommended every year, was given a price.However, there was no mention of AC service at the garage.

Service

Always give me good service and easy to deal with

Service

Service is second to none. Very helpful staff and we love your video

Service

Because I could not fault the way I was dealt with on that day.

Service

We've got some work rescheduled but I fully understand why

Service

They have an outstanding team, made up of enthusiastic members.

Service

The car was booked in to get two new tyres. Appointment at 8.15. Still had to wait for more than two hours for job to be done. Communication was non-existent after we checked in. Pleasant guy who took our money but Far too long to do the job.

Service

Car booking was good 1 week and I had an issue with the under glove box cigarette light socket not working which they fixed.

Service

MOT and service completed and vehicle collected and returned; two new boot struts fitted with minimal delay.

Service

Service guy was very helpful and efficient, I was coming to collect the car near 6pm, the time the service centre was to close but he said he would wait for me before leaving. Service carried out plus EGR valve changed under warranty, happy days.

Service

Efficient, polite on time and good value.

Service

My latet experience was not typical of past visits and there were a couple of issues. However, the service staff rectified the problems. In particular I would like to thank the service manager for his professionalism in dealing with the matter.

Service

Faultless

Service

Slow to respond to pricing questions and still rather expensive even after a hard fought discount was negotiated

Service

Looked after from the moment I walked in, friendly knowledgable staff. Not cheap but felt it was worth staying will main dealer servicing.

Service

As the job was done quick and easy in a professional mannor the staff was Police and helpful in anyway they could be, which was very appropriated from someone who suffers with anxiety, Thankyou

Service

See above. Have also now noticed there are scuff marks around the rim of the wheel that were not present prior to the puncture/tyre replacement. This looks to have been caused by the tyre removal/replacement but surprised nothing was said.

Service

Every done correctly and as agreed

Service

My vehicle was returned to have two issues investigated, the first involving a noise from suspension/steering was diagnosed and now awaits repair.The second problem involving seat movement could not be repeated so has been left pending another visit

Service

Once it was booked into Cooper via BMW assist the fault with my vehicle was rectified swiftly with minimal inconvenience to myself

Service

Excellent service and always good helpful advise

Service

They were kind & put my mind at rest

Service

Staff on the service desk are, almost always, polite and helpful but do seem to change frequently. I have never understood why, when there are usually two receptionists on duty, it requires a third person to direct customers to the waiting area.

Service

cooper Colchester were not responsible for the problem.

Service

Service was performed efficiently and on time but the above mentioned issue soured my experience.

Service

They couldn’t be faulted

Sales

Friendly, knowledgeable and very keen to help. Phil Graylen looked after me impeccably. Kept me completely up to date during the entire process and made sure I was happy at all points.

Sales

Completely satisfied, they went to great lengths to meet all my expectations.

Sales

Peter Smith provided everything we required

Sales

Brilliant service always welcomed and made to feel like part of the family

Sales

Already explained in answer to first question

Sales

All very good. One recommendation- when someone spending over £50k with you would have thought would have got an umbrella at least

Sales

Peter Smith (our salesman) was extremely professional at all times. He kept me up to date throughout the expected delivery delays and spent time with us on collection to ensure that we were happy with all the controls and connected services.

Sales

Preparation of car for hand over could have been slightly better.Glass a little smeary and factory film left on M5 badges on seats.

Sales

Again great service i was informed through out about when my car was coming and when i came to collect i was showed everything about the car before i drove the car away

Sales

The whole team were excellent. Friendly, interested in me as a person - not just the sale. Helpful. Understanding when I was late for appointments or forgot key paperwork, Couldnt have done more for me to enjoy this experience.

Sales

Kept up to speed with the production of the car which was exciting and I received a video of the car on delivery day. Beyond what I’ve had before.

Sales

I was shown around the outside of the car and items in the boot were all detailed. Then inside the car from the folding rear seats to all the controls - with a thorough explanation of all their functions. (This is 'my' first BMW.)

Sales

As mentioned Peter Smith is first class in dealing with customers and leaves us at ease.

Sales

Got the perfect car for me at a good price and in timely manner.

Sales

Phil at Cooper Colchester was absolutely fantastic. He acted in a very calm and professional manner without pushing the hard sell. He let me take my time in making my decision and was very informative. I was given frequent updates.

Sales

Overall great service.

Sales

Continuing contact

Sales

Everything ran very smoothly and the car was available on the date advised, kept up to date on progress on a regular basis.

Sales

Very helpful and polite salesman

Sales

I was very well looked after at Cooper BMW. Peter Smith talked me through all the options and kept me informed about the progress of my car

Sales

The people at Coopers were professional, friendly and thorough

Sales

I was kept informed of the progress of my car from the time I ordered it right up to collection from the garage

Sales

Te sales person went through everything in detai

Sales

From start to finish we felt like truly valued customers.

Sales

Given a time slot which suited myself, and Paul was very helpful, and polite.

Sales

Sales executive Peter Smith was very helpful throughout the whole process.