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As stated above the attitude of the service agent was not very welcoming.
The staff at Cooper were efficient and friendly; I was regularly kept up to date and any issues were resolved promptly. The report given by the service technician was very helpful.
My contact was Alicia Patmore who was fantastic in arranging a lift to and from the train station from the dealership, and in keeping me up to date with progress during the day.
Go beyond the call of duty
Dealt with in a friendly & efficient manner on arrival,the provision of coffee & magazines while we are waiting is very thoughtful.
Have not always had good experiences here but this time was very good overall.
Everyone was very knowledgeable.
I told servicing my battery was flat. They replaced the battery but did not diagnose the fault. Hence, the morning after I had picked the car up it was flat again. Did I need a new one? Fault was diagnosed but dealer insisted on v expensive repair.
Communication was superb even though they could not find some of the issues they have done everything expected and now it's rebooked to have the work completed
quick and efficient -did repair while I waited and time estimate for doing so was accurate.
Very efficient and knowledgeable
Work carries out was very good
The actual service experience from the staff was very good but not happy as shown above
so far no problems
All done effeciently
Thereafter to find and resolve problem with ignition
BMW direct dealt with my fault fantastically then handed me over to Cooper Colchester. I arrived and they were not prepared for me. My Enterprise courtesy vehicle arrived on time but Cooper Colchester kept me waiting for an hour to drop off my car
There has been a repair and only time will tell if this has been successful
Always had good service from the team
Very satisfactory service
Every one from receptionist to sevice manager very helpful and professional
They couldn't have done any more for me. What a great bunch of people!
Service was good overall. Looked at potential warranty job at same time. Only problem was service pack. I was told could be added to car anytime but was told by cooper Colchester has to be on before 17,500 miles. Very disappointed by this.
Hello Mr Facey, thank you for taking the time to leave us valuable feedback. It is a shame that you were previously mis-informed regarding the pucrhasing of a BMW Service package, however the information you have recieved from the Colchester Service team is 100% accurate. Regards, Scot Grant - Head of Business.
The key to great service apart from the obvious, is consistency. Time and time again Cooper Colchester achieve and exceed expectation. Polite and courteous from start to finish. A fabulous ambassador for the BMW brand.
Everything was comprehensive and detailed, with the very best communication before during and after the service.
All very good. I particularly liked the short video sent through by the technician while he was under the vehicle
Pleased with the service and retailer contact. I do not like the call centre as it's unhelpful and time consuming. Better to contact the retailer directly.
Because I am happy with the service and attention both the car and I received.
Kept informed of work to be carried out, so no nasty surprises at collection.
Whilst I had to wait around 10 minutes to see the person who booked my car in, it was in a comfortable waiting room with some good coffee.
Good service and complete works on time.
Good service, good communication,
My husband was not kept waiting, staff very helpful and informative.
Due to the number of visits made in what is a telatively short period of BMW ownership I guess I am well qualified to comment and would therefore suggest the dealer has been as proactive as possible in sorting the problems.
Warm welcome at reception and by Alicia and the events ambassador (can't remember his name). A lift home was arranged immediately. Video report received and soon after escorted back to dealership to collect my car. The valet was a bit lack lustre.
Everything was covered
Service was undertaken as per appointment plus lift into and back from town centre meant not having to wait in showroom for duration of service.Car was beautifully clean inside and out. Car drives beautifully,so couldn't ask for more
Car booked in very fast for repair
Everything that Cooper Colchester said they would do was done with courtesy and without any hesitation or fuss.
Would have given 5 stars but the parts hadnt arrived on my first visit so had to re- book appointment
Salesman was very friendly, helpful and patient.
Process was very easy and the service was excellent. Paul Bryant explained the process from start to finish and kept me regularly updated. I would like to pass on my thanks to Paul and David Cooper for the service they both provided.
Phil Graylen at BMW Colchester was amazing and so helpful and genuine--very polite and patient--excellent knowledge of the product--He went to get the car from the compound to show it to my wife and myself
Customer Care has been excellent throughout the process.
Good communication, documentation handled quickly. One small point for future is that it would be more convenient if it was possible to sign all documents electronically.....
Excellent in every aspect
One salesman,Peter Smith at Colchester, assisted me through the whole process, and therefore understood and my requirements and could make suggestions. He did not pressurise me and gave me all the time necessary to make decisions. Excellent salesman
Really is top notch service with special thanks to Paul and Ben.Very well informed about progress and nothing too much trouble.
Paul Bryant was very helpful at every step along the sales process.
always helpful, kept in touch re dates of delivery
Straight forward provision of information by friendly knowledgeable staff
As above service and car all excellent
Totally satisfied with the purchase and collection of my new vehicle.