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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Meet the team

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Scot Grant

Head of Business

Dan Gregory

Aftersales Manager

David Cooper

Sales Manager

Darren Nolan

Used Car Retail Manager

Daniel Rowland

Used Car Retail Manager

Alex Waters

New Car Sales Executive

Phil Graylan

New Car Sales Executive

Paul Bryant

New Car Sales Executive

Peter Smith

New Car Sales Executive

Ian Smith

Used Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service staff were courteous and accurate on this occasion.

Service

Overall good level of service, there was delay in being seen by reception and then by reception when handing my vehicle back.

Service

Everything was good

Service

As above - excellent Salesman. Sometimes the best way to sell is to play the long game and not get angry if someone doesn't buy a car in first visit (like another dealership - non-BMW)

Service

taken in on time, handed back on time, clean, fantastic company

Service

Cooper Colchester have been superb every time

Service

Car should have been cleaned but was only partially done and looked better before it went in

Service

While I was waiting nearly 60minutes nobody from BMW staff approached me, at least asked few questions.

Service

Service fine but new rear tyres fitted. As soon as i parked after collecting car tyre pressure warning indicator on and rear tyre pressure too low. Re-inflated rear tyres to correct presssure myself at local garage.

Service

My expectations were managed, regarding duration of work, and exceeded. Comfortable customer area with attentive staff.

Service

Friendly, professional and effective.

Service

Coopers of Colchester did their best but with such a turn over of staff feel a lack of product knowledge.

Service

very accommodating and hassle free service

Service

Service was great

Service

The issue was resolved, a decent courtesy car was provided and staff were good to deal with.

Service

Completed the oil service when they said they would

Service

Everything was 1st class.ie Courtesy car/Servicing/Dealership staff

Service

Very efficient, courteous and friendly service.

Service

Spot on the service team are amazing

Service

Easy straight forward transaction, thorough and diligent service

Service

I have notified the person I was dealing with as to the substance of my complaint and am still awaiting some kind of update

Service

The above reasons people have seemed offish.

Service

All was handled perfectly

Service

Every detail explained with a health check my Z4 kept fully informed throughout the service

Service

My service included a free

Service

appreciated free car wash

Service

Always friendly service and staff are informative

Service

A+ service as always

Service

It would have been completely satisfied, but having indicated by the booking desk that my car would be washed it was returned with bird mess all over the back of the car and hadn't been washed.

Service

Arrived at service reception, there was no paperwork ready detailing the work to be done on my car, was told a service advisor would be with me with me shortly to book the car in, WAited over an hour, had to go back to reception to find out why .

Service

Everything was carried out in the timescales given. My car was given back to me clean and works all carried out.

Service

They couldn't have done any more. Always fantastic.

Service

No trust at all

Service

Pleasant staff that go the extra mile to make sure you are happy

Service

Staff always very friendly, brilliant reception, please pass my thanks to Debra. The phone is always promptly picked up when making a call. Car returned spotless

Service

They were very attentive, nothing was too much trouble.

Service

Great Service

Service

Polite efficient staff and swift MOT and vehicle check

Service

Service carried out while I waited as time was given as 90 minutes. This ran over by approximately 30 minutes. Actual service was fine

Service

The process was hassle free, the work was carried out efficiently, the car was cleaned and the staff were knowledgeable, helpful and friendly.

Service

As above, after buying a car that has a list price of over £40,000 I don't feel that the service after buying has been to my expections. At one point I called the dealership as I was interested in changing, and they salesman could not be bothered.

Service

Car picked up and delivered back on time.

Service

Lift home was offered on the day as the service was likely to take longer than while I waited which I had anticipated doing.

Service

I needed to change my car tyre post service and there was a three week waiting for this, surely thus is safely and needs dealing with

Service

Greeted and looked after quickly and efficiently good experience

Service

Only slight downside was valet of car was incomplete as exterior had water marks as it could not have been leathered off properly.

Service

The gentleman who picked my car up and dropped it off was very polite, as was the member of the service team who phoned to say my car was being inspected.

Service

everythingok

Service

The team are exceptional. You are kept updated throughout and as I've said nothing is too much trouble.

Service

Felt the work was done well and efficiently

Service

The attitude and behaviour of the receptionist. One of the other staff members overheard and jumped up and stepped in to resolve the issue. However, everyone I have told about my experience is horrified.

Service

Both Charlie on service reception and Morgan service technician have been very personable and professional in trying to rectify a fault with my car, maintaining contact and progress updates.

Service

The service was carried out smoothly

Service

Good, friendly service and problems addressed competently

Service

Just felt Service Receptionist could have been a little more welcoming but must have been a bad morning as she was delightful when we collected the car!

Service

Not 5 stars due to streaks and missed bits on the car washing service

Service

Alicia Patmore After sales advisor

Service

After sales service was excellent, as always !

Service

Very helpful & knowledgable staff obtained me a handbook for the navigation system in a day after I had a little rant about such spectacular penny pinching ! particularly as the sat nav is so poor . Take my advice if you go to Aberdeen take a map !

Sales

Time taken to explain new car controls and very helpful in providing courtesy cars when needed. Invited to contact with any matters we needed clarifying.

Sales

Very efficient

Sales

I Could have not been more satisfied.

Sales

Great experience

Sales

I would recommend this BMW dealership with out question

Sales

Will continue to do business with for years to come.

Sales

They were brilliant. I discovered less than 2 weeks before delivery that I'd not renewed my driving licence or given change of address for 14 years! Coopers were amazing at helping sort all this out for me and we collected the car on time!

Sales

Cooper Colchester do a very personal service

Sales

Friendly and efficient

Sales

Great service from Pete (Smith). He went through everything and even worked late to accommodate us being able to pick up the new car

Sales

The handover was very quick even thought I previously had the same model car I was not asked if I needed any item of the new car going theough

Sales

Easy as they know what I like

Sales

Very satisfied but it is almost impossible to be perfect. I would like to have had more instruction on the info tech system - it takes a lot of getting used to if you are not an IT geek.

Sales

Paul Bryant at Cooper Colchester has always been very helpful and informative.

Sales

Phil graylan,David Cooper very helpful Nathan an enthusiast a great mix. The most important thing is not often everything goes 120% smoothly for one reason or another but when it doesn't it's how you react and put things right these guys were top!

Sales

Excellent service and explanation on handover

Sales

We had a fantastic experience, Nick was so helpful talking us through the car, helping my wife put the car seat in! Highly recommended!

Sales

Great customer care and service