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ABOUT US COOPER COLCHESTER.

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Scot Grant

Head of Business

Matt Beales

Used Car Retail Manager

David Cooper

Sales Manager

Darren Nolan

Used Car Retail Manager

Dan Gregory

Aftersales Manager

Darren Gilbody

Combined Retail Manager

Ben Marshall

New Car Retail Manager

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As the job was done quick and easy in a professional mannor the staff was Police and helpful in anyway they could be, which was very appropriated from someone who suffers with anxiety, Thankyou

Service

See above. Have also now noticed there are scuff marks around the rim of the wheel that were not present prior to the puncture/tyre replacement. This looks to have been caused by the tyre removal/replacement but surprised nothing was said.

Service

Every done correctly and as agreed

Service

Once it was booked into Cooper via BMW assist the fault with my vehicle was rectified swiftly with minimal inconvenience to myself

Service

My vehicle was returned to have two issues investigated, the first involving a noise from suspension/steering was diagnosed and now awaits repair.The second problem involving seat movement could not be repeated so has been left pending another visit

Service

Excellent service and always good helpful advise

Service

They were kind & put my mind at rest

Service

Staff on the service desk are, almost always, polite and helpful but do seem to change frequently. I have never understood why, when there are usually two receptionists on duty, it requires a third person to direct customers to the waiting area.

Service

cooper Colchester were not responsible for the problem.

Service

Service was performed efficiently and on time but the above mentioned issue soured my experience.

Service

Keeping our car for three days could have been a problem and we were offered a loan car on the second day but you did collect me from my home when servicing was complete,so thankyou to Charlie and the technicions.

Service

Great team of people

Service

Very helpful , kept me informed on progress, got my car back on road in just over a day

Service

We went in with warranty defects and. Not fully resolved

Service

There were two reasons for taking the car to BMW, one was to fix the windscreen cleaner and the second was to ask about my Inchcape transfer to the new car. All was great with the service, but still have had no information about the service plan tran

Service

Welcomed & handed straight to the service desk. Courtesy car was better model than expected. Service completed ahead of estimated time. Liam was helpful friendly knowledgeable and provide quick efficient service in an unhurried way. Very impressive

Service

i am a engineer, and all work have done correctly

Service

No problems from booking in through to collecting car after service.

Service

Once we had agreement for the warranty work (car is less than 3 months old), the work was done promptly. Received a ridiculous 12 sec video showing grille of car when it was in to have the discs replaced & check sheet showed that tyre tread unknown!

Service

Did what I wanted when I asked, only thing that could be better was the availability of courtesy cars which are on at least 4 weeks notice.

Service

Unfortunately this time for some reason jobs that I had booked the car in had not been completed. Removing scratches to the pain work and refitting a piece to the seat still have to be done.

Service

The folks who collect the car are friendly and the service centre kept me appraised of costs and when the car was going to be ready to return home.

Service

The service was ok but left to wait for 20+ minutes in waiting area before seen

Service

My car is given a thorough check and I appreciate the valet service.

Service

My wife did the purchasing and collection of our new car which all went smoothly.

Sales

Sales staff helped me get the vehicle I wanted, at a price which was agreeable and kept me informed at all stages

Sales

Even when I had a last minute change of heart they was still more than happy to accommodate my needs