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ABOUT US COOPER COLCHESTER.

Find out more about what we do and our team.

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Meet the team

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Scot Grant

Head of Business

Dan Gregory

Aftersales Manager

David Cooper

Sales Manager

Darren Nolan

Used Car Retail Manager

Daniel Rowland

Used Car Retail Manager

Alex Waters

New Car Sales Executive

Phil Graylan

New Car Sales Executive

Paul Bryant

New Car Sales Executive

Peter Smith

New Car Sales Executive

Ian Smith

Used Car Sales Executive

Nicholas Thomas

Used Car Sales Executive

Gordon Ash

Local Business Development Manager

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always had good service from the team

Service

Very satisfactory service

Service

Every one from receptionist to sevice manager very helpful and professional

Service

They couldn't have done any more for me. What a great bunch of people!

Service

Service was good overall. Looked at potential warranty job at same time. Only problem was service pack. I was told could be added to car anytime but was told by cooper Colchester has to be on before 17,500 miles. Very disappointed by this.

Service
Hello Mr Facey, thank you for taking the time to leave us valuable feedback. It is a shame that you were previously mis-informed regarding the pucrhasing of a BMW Service package, however the information you have recieved from the Colchester Service team is 100% accurate. Regards, Scot Grant - Head of Business.

Excellent service

Service

All very good. I particularly liked the short video sent through by the technician while he was under the vehicle

Service

The key to great service apart from the obvious, is consistency. Time and time again Cooper Colchester achieve and exceed expectation. Polite and courteous from start to finish. A fabulous ambassador for the BMW brand.

Service

Everything was comprehensive and detailed, with the very best communication before during and after the service.

Service

Pleased with the service and retailer contact. I do not like the call centre as it's unhelpful and time consuming. Better to contact the retailer directly.

Service

Because I am happy with the service and attention both the car and I received.

Service

Kept informed of work to be carried out, so no nasty surprises at collection.

Service

Whilst I had to wait around 10 minutes to see the person who booked my car in, it was in a comfortable waiting room with some good coffee.

Service

Good service and complete works on time.

Service

Good service, good communication,

Service

My husband was not kept waiting, staff very helpful and informative.

Service

Due to the number of visits made in what is a telatively short period of BMW ownership I guess I am well qualified to comment and would therefore suggest the dealer has been as proactive as possible in sorting the problems.

Service

Warm welcome at reception and by Alicia and the events ambassador (can't remember his name). A lift home was arranged immediately. Video report received and soon after escorted back to dealership to collect my car. The valet was a bit lack lustre.

Service

Everything was covered

Service

Service was undertaken as per appointment plus lift into and back from town centre meant not having to wait in showroom for duration of service.Car was beautifully clean inside and out. Car drives beautifully,so couldn't ask for more

Service

Car booked in very fast for repair

Service

Excellent service

Service

Everything that Cooper Colchester said they would do was done with courtesy and without any hesitation or fuss.

Service

Would have given 5 stars but the parts hadn’t arrived on my first visit so had to re- book appointment

Service

I have been well looked after by Liam on the last 3 service visits. Always friendly and helpful

Service

Always attentive. Do have to hang around a little while when booking car in but time for a coffee.

Service

Pleasant and efficient staff. Courteous and considerate

Service

Friendly customer service and car came back looking new,

Service

Convenient appointment, service completed on time, comfortable waiting area, car returned well valeted

Service

Normally completely satisfied but on this occasion service start was delayed due to not having a replacement oil filter. I had to go home and return in the afternoon. I appreciate these things sometimes happen and was only slightly inconvenienced.

Service

Friendly & professional

Service

Problem promptly diagnosed accurately, costs advised, parts ordered and fitted quickly (final cost was actually a few pounds less than first quote).

Service

Friendly helpful staff.

Service

Good ambiance, welcoming and nice coffee!

Service

Greeted at arrival. Complimentary wifi and hot drinks. Work completed on time and to high standard. Costs and what would be done clearly explained in advance. Tyre price match pointed out - I hadn't been aware of this.

Service

no problems

Service

I was surprised how long I had to wait for a free slot to bring the car in.They did not address one of the problems I mentioned on dropping the car offSince getting the car back I have noticed a high pitched whistling sound when drivging over 60mph

Service

A good service.

Service

Not good at all not happy no one had even contacted me

Service

Personal touch with the service and high standards, from the videos of health check to valet after service.

Service

No issues, service plan worked well saving me money on the day, which allowed me to have some extra service items carried out on the day.

Service

BMW SERVCE WERE POLITE

Service

Customer Care has been excellent throughout the process.

Sales

Good communication, documentation handled quickly. One small point for future is that it would be more convenient if it was possible to sign all documents electronically.....

Sales

Excellent in every aspect

Sales

One salesman,Peter Smith at Colchester, assisted me through the whole process, and therefore understood and my requirements and could make suggestions. He did not pressurise me and gave me all the time necessary to make decisions. Excellent salesman

Sales

Really is top notch service with special thanks to Paul and Ben.Very well informed about progress and nothing too much trouble.

Sales

Paul Bryant was very helpful at every step along the sales process.

Sales

always helpful, kept in touch re dates of delivery

Sales

Straight forward provision of information by friendly knowledgeable staff

Sales

As above service and car all excellent

Sales

Totally satisfied with the purchase and collection of my new vehicle.

Sales

The only point that stopped my giving the highest score was that they were unable to give me exact delivery dates. This is I suspect not the dealers fault but more likely the factory.

Sales

Very pleased with the way I was treated.

Sales

I was always kept informed of progress and despite car being delayed always felt that I was being well looked after.

Sales

Sales guy Phil new just how to interact at the right level

Sales

One or two minor glitches but a very nice team of sales staff more than made up for any downside

Sales

From first looking at the X1 and upto taking delivery I was treated extremely well with all enquiries answered well,the whole experience was first class as was the sales executive.

Sales

Good service, helped me find a car quickly, kept me informed of progress

Sales

They couldn’t be faulted

Sales

Friendly, knowledgeable and very keen to help. Phil Graylen looked after me impeccably. Kept me completely up to date during the entire process and made sure I was happy at all points.

Sales

Completely satisfied, they went to great lengths to meet all my expectations.

Sales

Peter Smith provided everything we required

Sales

Brilliant service always welcomed and made to feel like part of the family